Reporting/Deliverables. Monitoring that Members receive staffing for all authorized services that the o Member’s family agrees to receive, and actions taken if the deliverable has not been achieved. The ACM process will include a monthly review of each MCO. • EOHHS shall engage the MCOs in the Active Contract o Management (ACM) process by applying high-frequency use of data and purposeful management of agency-service provider interactions to improve services and deliverables.
Appears in 3 contracts
Sources: Contract Amendment, Amendment No. 10, Amendment No. 10