Common use of Reporting faults Clause in Contracts

Reporting faults. You must promptly notify the Service Desk of any fault You or Your Associates identify or experience during the Warranty Term, whether or not You require Support Services as a result. 10.1 We will provide You with the Support Services for the Warranty Period. 10.2 Where You, on reasonable grounds, believe the Works are not satisfactorily completed to the Specification You may contact the Service Desk with details of the fault. 10.3 If the fault is: (a) Notified to Us within the Warranty Period; and (b) We do not dispute the fault; and (c) not of the nature referred to in clause 10.4, We agree to repair those faults at no cost to You.‌ 10.4 If the fault:‌ (a) arises where it is apparent You have or are using the Works other than for the purpose intended; (b) is notified to Us after expiry of the Warranty Period; (c) arises as a result of Viruses; (d) is covered by a Manufacturer’s Warranty set out in clause 11; or (e) relates directly or indirectly to repairs arising because of a Manufacturer’s Failure, We will provide You with an estimate of the costs of those repairs and the terms and conditions on which those repairs will be carried out. On receipt of that estimate and the terms and conditions, You may elect whether or not to proceed with the repairs.

Reporting faults. You must promptly notify the Service Desk of any fault You or Your Associates identify or experience during the Warranty Term, whether or not You require Support Services as a result. 10.1 We will provide You with the Support Services for the Warranty Period. 10.2 Where You, on reasonable grounds, believe the Works are not satisfactorily completed to the Specification You may contact the Service Desk with details of the fault. 10.3 If the fault is: (a) Notified to Us within the Warranty Period; and (b) We do not dispute the fault; and (c) not of the nature referred to in clause 10.4, We agree to repair those faults at no cost to You.‌You. 10.4 If the fault:‌fault: (a) arises where it is apparent You have or are using the Works other than for the purpose intended; (b) is notified to Us after expiry of the Warranty Period; (c) arises as a result of Viruses; (d) is covered by a Manufacturer’s Manufacturer‟s Warranty set out in clause 11; or (e) relates directly or indirectly to repairs arising because of a Manufacturer’s Manufacturer‟s Failure, We will provide You with an estimate of the costs of those repairs and the terms and conditions on which those repairs will be carried out. On receipt of that estimate and the terms and conditions, You may elect whether or not to proceed with the repairs.