Reporting Process. Planet Payment will prepare and distribute monthly and/or monthly and quarterly reports to Acquirer showing performance against the following performance areas commencing [*] after completion of Implementation as determined under paragraph 1: · Service Availability · Support · Performance · Security · Change Requests · Incident Management (Fault Resolution) · Problem Management (Fault Resolution) Reports will clearly show the actual achieved service levels compared to the service levels required under this SLA. Color coding will be used to identify problem areas: * Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. · Green — actual performance is comfortably within the specified service levels. · Red — actual performance is outside the specified service levels.
Appears in 3 contracts
Sources: Multi Currency Processing Agreement (Planet Payment Inc), Multi Currency Processing Agreement (Planet Payment Inc), Multi Currency Processing Agreement (Planet Payment Inc)