Common use of Reporting via Scorecard Clause in Contracts

Reporting via Scorecard. On a monthly basis no later than the eighth (8th) business day following the end of each month, Vendor shall send an activity report to Customer in a mutually agreed upon form and format which includes (i) the status of Vendor’s compliance with the Environment Performance SLAs, (ii) compliance with Service Delivery Performance SLAs, (iii) a count and summary description of all Severity Level 1-4 Errors, and (iv) any other information or details as mutually agreed by the Parties relating to Vendor’s performance of the obligations set forth in this Exhibit D. Vendor shall provide reports on additional key performance indicators on the daily, weekly and monthly cycles. 1.6

Reporting via Scorecard. On a monthly basis no later than the eighth (8th) business day following the end of each month, Vendor shall send an activity report to Customer in a mutually agreed upon form and format which includes (i) the status of Vendor’s compliance with the Environment Performance SLAs, (ii) compliance with Service Delivery Performance SLAs, (iii) a count and summary description of all Severity Level 1-4 Errors, and (iv) any other information or details as mutually agreed by the Parties relating to Vendor’s performance of the obligations set forth in this Exhibit D. Vendor shall provide reports on additional key performance indicators on the daily, weekly and monthly cycles. 1.6.