Common use of Request for Service Clause in Contracts

Request for Service. All requests for service will be initiated when ------------------- an authorized ▇▇▇▇▇▇▇▇ representative contacts Corvis' support staff at the telephone number or address provided in the Product Documentation delivered to ▇▇▇▇▇▇▇▇ by Corvis and provides the following information: ▇▇▇▇▇▇▇▇ name and address, name and telephone number of technical contact, contract number, product type and serial number, and brief description of the problem. Maintenance and Support Services Schedule ----------------------------------------- The Corvis Support Program includes the following Services. . Emergency 24 X 7 X 365 Access to the Corvis Networks Technical Assistance Center (TAC) . Basic software maintenance (patches and maintenance releases) . Repair and Return - Advanced Replacement The price for the Corvis Support Program is 3% of the price paid by Customer for the Network Elements and Software supported (subject to an aggregate cap of $3 million during the Initial Maintenance Term). The Corvis Support Program must be purchased for all Corvis Products deployed by Customer. The Annual Fees for the Corvis Support Program are due upon shipment of the associated Network Element or Software (pro rated for the portion of the calendar year remaining). The term of the Corvis Support Program for individual shipments made during a calendar year shall end on December 31 of each applicable year, and shall be renewed for the ensuing 12-month period effective January 1 of each year. Corvis shall invoice Customer for the Corvis Support Program at the commencement of each calendar year for such calendar year. Maintenance Services descriptions are provided below: ----------------------------------------------------