Common use of Request for Technical Support Clause in Contracts

Request for Technical Support. Authorized Users will make Technical Support requests by calling or emailing Vendor’s Technical Support staff or by submitting a request via Vendor’s customer service web portal. The Technical Support staff shall assign to the request the Problem Severity Level (as defined herein) indicated by the requestor.

Appears in 13 contracts

Sources: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service

Request for Technical Support. Authorized Users will make Technical Support requests by calling or emailing VendorService Provider’s Technical Support staff or by submitting a request via VendorService Provider’s customer service web portal. The Technical Support staff shall assign to the request the Problem Severity Level (as defined herein) indicated by the requestor.

Appears in 5 contracts

Sources: Master Agreement, Software as a Service Agreement, Service Agreement

Request for Technical Support. Authorized Users will make Technical Support requests by calling or emailing Vendor’s Technical Support staff or by submitting a request via VendorSearchStax’s customer service web portal. The Technical Support staff shall will assign to the request the Problem Severity Level (as defined herein) indicated by the requestor.

Appears in 2 contracts

Sources: Master Subscription Agreement, Subscription Services Agreement

Request for Technical Support. Authorized Users will make Technical Support requests by calling or emailing Vendor’s 's Technical Support staff or by submitting a request via Vendor’s 's customer service web portal. The Technical Support staff shall assign to the request the Problem Severity Level (as defined herein) indicated by the requestor.

Appears in 1 contract

Sources: Master Agreement

Request for Technical Support. Authorized Users will make Technical Support requests by calling or emailing VendorParticipant’s Technical Support staff or by submitting a request via VendorParticipant’s customer service web portal. The Technical Support staff shall assign to the request the Problem Severity Level (as defined herein) indicated by the requestor.

Appears in 1 contract

Sources: Software as a Service Agreement