Common use of Request Management Clause in Contracts

Request Management. Requests to move, add, or change service shall be handled as follows: 1. New Service(s) The Customer seeking to utilize the service herein must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ explaining the business needs or challenges. ○ DoIT will evaluate the request to ensure that the service meets the Customer’s business needs. The Customer seeking to deploy optional services outlined herein must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ explaining the business needs or challenges. ○ DoIT will evaluate the request to ensure that the service meets the Customer’s business needs. 2. Service Modifications To increase, decrease, or alter existing service, the Customer must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ ○ Service modifications include increasing or decreasing the level of service. ○ DoIT will log the request and assign it to the appropriate team for fulfillment. ○ Requests that involve increases to costs will result in billing changes to the agencies which will require a Statement of Work and fund certification to make the change.