Common use of Request Management Clause in Contracts

Request Management. Requests to move, add, or change service shall be handled as follows: 1. New Service(s) Entities seeking to utilize the service or deploy optional services outlined herein must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ explaining the business needs or challenges. ○ DoIT will evaluate the request to ensure that the service meets the entity’s business needs. 2. Service Modifications To increase, decrease, or alter existing service, the Customer must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ ○ Service modifications include change(s) in the initial agreed upon scope of engagement. ○ DoIT will log the request and assign it to the appropriate team for fulfillment.

Request Management. Requests to move, add, or change service shall be handled as follows: 1. New Service(s) Entities seeking to utilize use the service or deploy optional services outlined herein must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ explaining the business needs or challenges. ○ DoIT will evaluate the request to ensure that the service meets the entitycustomer’s business needs. 2. Service Modifications To increase, decrease, or alter existing service, the Customer must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ ○ Service modifications include change(s) in the initial agreed upon scope of engagement. ○ DoIT will log the request and assign it to the appropriate team for fulfillment. ○ Requests that involve increases in costs and schedule will result in billing changes to the agencies which will require a Statement of Work and fund certification to make the change.