Resolution of Conflict Between Documented At-Scene Times Clause Samples

Resolution of Conflict Between Documented At-Scene Times. In the event of a conflict between any of the at-scene times described in Section 17.1(B), the Parties shall resolve the conflict by using the top-ranked at- scene time and ranking the documented at-scene times in the following order: first, CAD time stamp; second, AVL system time; and third, verbal at-scene time but only when the verbal at-scene time is documented in Franchisee’s CAD electronic notes and further documented by a dated and time-stamped voice recording made by Franchisee’s personnel. The following additional procedure applies to resolve a conflict: (1) If the CAD time stamp is nonexistent or is determined by City to be invalid, the AVL system time will be substituted. (2) If the CAD time stamp and AVL system time are nonexistent or determined by City to be invalid, the verbal at-scene time will be substituted if it is documented in the manner required above. (3) If data documented by the AVL system shows the CAD time or verbal at-scene time reported for a response is different, the “at scene” time shall be the time the AVL system first documented the Ambulance at the dispatched location with a speed of zero (0) miles per hour. (4) City may use verbal recordings and AVL data to prove or disprove the accuracy of the at-scene time reported by Franchisee for any response. Should verbal recordings and/or AVL data disprove data reported by Franchisee, City’s Business Operations Manager or that person’s designee will substitute the more accurate data. Franchisee may appeal City’s decision in writing to the Chief, and the Chief’s decision is final and binding. (5) In instances when the Ambulance fails to report “at scene” (and the Ambulance was not cancelled before arriving at the dispatched location), the time of the next communication with the Ambulance will be used as the “at scene” time. Franchisee may appeal such instances in accordance with the procedure for appeal provided in Section 17.1(C)(4), when it can document an earlier arrival time through other means, such as a City Ambulance assigned to the same call or AVL position reporting.
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