Resolution Service Sample Clauses

Resolution Service. Includes the following support for Entitled Device(s):
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Resolution Service. Includes the following support for Entitled Device(s):  24x7x365 remote monitoring of Entitled Devices which may span desktops, servers, and network devices.  24x7x365 Service Desk support:  Telephone and remote support for IT infrastructure issues and remote diagnostic service.  Remediation to resolve issues that have resulted in monitoring alerts.  Dedicated Service Desk relationship team tasked with supporting Customer‟s account.  Monthly reporting, including the following detail:  Request & incident management trending;  Change management review summary; and  Network & systems performance reports.
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Resolution Service. Includes the following:
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Resolution Service. Includes the following support for Entitled Device(s):  24x7x365 remote monitoring of Entitled Devices which may span desktops, servers, and network devices.  24x7x365 Service Desk support:  Telephone and remote support for IT infrastructure issues and remote diagnostic service.  Remediation to resolve issues that have resulted in monitoring alerts.  Dedicated Service Desk relationship team tasked with supporting Customer‟s account.  On-Site Support services:  2 hours per month for the first 10 Entitled Devices;  An additional 1 hour per month for each incremental 10 Entitled Devices thereafter; and  Additional On-Site Support services may be purchased by Customer as Point of Need Services.  Monthly reporting, including the following detail:  Request & incident management trending;  Change management review summary; and  Network & systems performance reports.  Annual assessment & planning sessions delivered remotely by certified Dell staff.
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Resolution Service. There is a call logging system (Service Point) that will negate the need for fault sheets to be completed before a visit. Once the new call logging system is implemented for schools they will be expected to log faults and requests through the call logging self-service system (training for this will be provided). The SRS will require that all faults and requests are logged this way so that an audit trail will exist and can form part of the reporting and monitoring of service standards. The following table identifies the response/fix times the SRS will work towards when the call logging system is used: 0 Immediate Immediate Resolved at first point of contact 1 1 hr. 4 hrs. Major Incident affecting whole school or a number of schools 2 2 hrs. 8 hrs. Fault affecting a single or small number of users or items of equipment 3 4 hrs. 3 w/days Request for service - not a fault 4 4 hrs. 10 w/days Back Office - request for quotation For the resolution of infrastructure faults (network or server) either locally at the school or centrally based at the Data Centre the response and fix times may be different if the service is provided by an external supplier. Back Office requests for quotations – the SRS operates under the financial procedures of the local authority and as such, any request for quotations, goods and services demonstrate best value so multiple quotations will need to be sought. If the value of goods or services is expected to exceed £25,000 then a mini tender will be required and will be completed by the local authority procurement team.
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Resolution Service. This is a critical part of restoring your identity and credit after you become a victim of ID Theft. If we refer you to a firm that specializes in providing this service, you will be required to authorize this firm to access your credit report and work on your behalf to assist in reporting and addressing the effects of ID Theft to which this coverage applies. If you are not willing to authorize this firm to work on your behalf, then Coverage section 3, IDENTITY THEFT RESOLUTION COVERAGE will become void, and we will not be obligated to pay to resolve your ID Theft.
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Related to Resolution Service

  • Interconnection Service Interconnection Service allows the Interconnection Customer to connect the Large Generating Facility to the Participating TO’s Transmission System and be eligible to deliver the Large Generating Facility’s output using the available capacity of the CAISO Controlled Grid. To the extent the Interconnection Customer wants to receive Interconnection Service, the Participating TO shall construct facilities identified in Appendices A and C that the Participating TO is responsible to construct.

  • Provisional Interconnection Service Prior to the completion of the Large Facility Interconnection Procedures and prior to completion of requisite Attachment Facilities, Distribution Upgrades, System Upgrade Facilities, System Distribution Upgrades, or System Protection Facilities, the Developer may request an evaluation for Provisional Interconnection Service. NYISO, in conjunction with the Connecting Transmission Owner, shall determine, through available studies or additional studies as necessary, whether stability, short circuit, thermal, and/or voltage issues would arise if the Developer interconnects without modifications to the Large Generating Facility or the New York State Transmission System (or Distribution System as applicable). NYISO, in conjunction with the Connecting Transmission Owner, shall determine whether any Attachment Facilities, Distribution Upgrades, System Upgrade Facilities, System Deliverability Upgrades, or System Protection Facilities, which are necessary to meet Applicable Laws and Regulations, Applicable Reliability Standards, and Good Utility Practice, are in place prior to the commencement of interconnection service from the Large Facility. Where available studies indicate that the Attachment Facilities, Distribution Upgrades, System Upgrade Facilities, System Deliverability Upgrades, or System Protection Facilities are required for the interconnection of a new, modified and/or expanded Large Facility but such facilities are not currently in place, NYISO, in conjunction with the Connecting Transmission Owner, will perform a study, at the Developer’s expense, to confirm the facilities that are required for Provisional Interconnection Service. The maximum permissible output of the Large Facility in the Provisional Large Facility Interconnection Agreement shall be studied, at the Developer’s expense, and updated annually. The NYISO shall issue the study’s findings in writing to the Developer and Connecting Transmission Owner(s). Following a determination by NYISO, in conjunction with the Connecting Transmission Owner, that the Developer may reliably provide Provisional Interconnection Service, NYISO shall tender to the Developer and Connecting Transmission Owner, a Provisional Large Facility Interconnection Agreement. NYISO, Developer, and Connecting Transmission Owner may execute the Provisional Large Facility Interconnection Agreement, or the Developer may request the filing of an unexecuted Provisional Large Facility Interconnection Agreement with the Commission. The Developer shall assume all risk and liabilities with respect to changes between the Provisional Large Facility Interconnection Agreement and the Large Generator Interconnection Agreement, including changes in output limits and the cost responsibilities for the Attachment Facilities, System Upgrade Facilities, System Deliverability Upgrades, and/or System Protection Facilities.

  • Scope of Interconnection Service 1.3.1 The NYISO will provide Energy Resource Interconnection Service and Capacity Resource Interconnection Service to Interconnection Customer at the Point of Interconnection. 1.3.2 This Agreement does not constitute an agreement to purchase or deliver the Interconnection Customer’s power. The purchase or delivery of power and other services that the Interconnection Customer may require will be covered under separate agreements, if any, or applicable provisions of NYISO’s or Connecting Transmission Owner’s tariffs. The Interconnection Customer will be responsible for separately making all necessary arrangements (including scheduling) for delivery of electricity in accordance with the applicable provisions of the ISO OATT and Connecting Transmission Owner’s tariff. The execution of this Agreement does not constitute a request for, nor agreement to, provide Energy, any Ancillary Services or Installed Capacity under the NYISO Services Tariff or any Connecting Transmission Owner’s tariff. If Interconnection Customer wishes to supply or purchase Energy, Installed Capacity or Ancillary Services, then Interconnection Customer will make application to do so in accordance with the NYISO Services Tariff or Connecting Transmission Owner’s tariff.

  • Consultation Services The company hereby employs the consultant to perform the following services in accordance with the terms and conditions set forth in this agreement: The consultant will consult with the officers and employees of the company concerning matters relating to the management and organization of the company, their financial policies, the terms and conditions of employment, and generally any matter arising out of the business affairs of the company.

  • Implementation Services Vendor shall provide the Implementation Services, if any, described in Exhibit A. The Services Fees for any Implementation Services shall be described in Exhibit A.