Response Requirement. For those complaints related to missed collections that are received by 2:00 p.m. on a residential service work day, the Franchisee will return to the customer address and collect the missed materials before leaving the service area for the day. For those complaints related to missed collections that are received after 2:00 p.m. on a residential service work day, the Franchisee shall have until the end of the following residential service work day to resolve the complaint. For complaints related to repair or replacement of carts or bins, the Franchisee shall resolve complaints.
Appears in 2 contracts
Sources: Solid Waste Franchise Agreement, Solid Waste Franchise Agreement