Common use of Response Requirements Clause in Contracts

Response Requirements. Licensor’s support organization will respond directly to the Customer within thirty (30) minutes following receipt of the call from the HP service delivery organization subject to Section II. Customer and Licensor will develop an Action Plan within 4 hours following receipt of the call subject to Section II above. Licensor will use reasonable effort to cause Customer to work with Licensor to develop an Action Plan.

Response Requirements. Licensor’s support organization will respond directly to the Customer HP service delivery organization within thirty one (301) minutes hour following receipt of the call from the HP service delivery organization subject to Section IIorganization. Customer HP and Licensor will jointly develop an Action Plan within 4 hours following Licensor’s receipt of the call subject to Section II above. Licensor will use reasonable effort to cause Customer to work with Licensor to develop an Action Plan.