Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.
Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.
Time Clocks The Company shall provide a time clock, or some other form of time recording, to enable employees to record their own time for payroll purposes. Employees shall record their own time and the time they start and finish work and the time they commence and return from meal periods, and such other recording as may be required by the Company. Employees shall be entitled to review their time cards if requested.
Work Time Work time is defined as all hours actually spent in pay status including travel time required by and at the direction of the Employer before, during or after the regularly-assigned workday.
Work Day The standard work day shall be eight (8) consecutive hours of work exclusive of a lunch period in a consecutive twenty-four (24) hour day.