Common use of Response Time Exemptions Clause in Contracts

Response Time Exemptions. In some cases, late responses will be excused from financial penalties and from response time compliance reports. Examples of current exceptions include: 1. Multiple units to the same scene. 2. Severe inclement weather conditions which impair visibility or create other unsafe driving conditions; 3. Call reduced from Code-3 to Code-2 by on-scene responders or by the dispatcher in accordance with County protocol; and 4. Wrong address provided by the requesting party; 5. Unavoidable delay caused by unreported road construction; 6. Material change in dispatch location after the initial dispatch is recorded as dispatched; Exceptions shall be for good cause only, as determined by the County. The burden of proof that there is good cause for an exception shall rest with the Contractor, and the Contractor must have acted in good faith. The alleged good cause must have been a substantial factor in producing the excessive response time. Exceptions shall be considered on a case-by-case basis. Contractor shall file a request for each response time exception on a monthly basis with the San Joaquin County EMS Agency within fifteen (15) business days of the end of the previous month. Such request shall list the date, the time, and the specific circumstances causing the delayed response. Exceptions may be granted for instances of “move up and cover” or “mutual aid” consistent with EMS policy and procedure. The financial penalties may be waived based on special circumstances.

Response Time Exemptions. In some cases, late responses will be excused from financial penalties and from response time compliance reports. Examples of current exceptions include: 1. Multiple units to the same scene. 2. Severe inclement weather conditions which impair visibility or create other unsafe driving conditions; 3. Call reduced from Code-3 to Code-2 by on-scene responders or by the dispatcher in accordance with County protocol; and 4. Wrong address provided by the requesting party; 5. Unavoidable delay caused by unreported road construction; 6. Material change in dispatch location after the initial dispatch is recorded as dispatched; Exceptions shall be for good cause only, as determined by the County. The burden of proof that there is good cause for an exception shall rest with the Contractor, and the Contractor must have acted in good faith. The alleged good cause must have been a substantial factor in producing the excessive response time. Exceptions shall be considered on a case-by-case basis. Contractor shall file a request for each response time exception on a monthly basis with the San Joaquin ▇▇▇▇▇▇▇ County EMS Agency within fifteen (15) business days of the end of the previous month. Such request shall list the date, the time, and the specific circumstances causing the delayed response. Exceptions may be granted for instances of “move up and cover” or “mutual aid” consistent with EMS policy and procedure. The financial penalties may be waived based on special circumstances.