Response Time Goals. Severity 1 (“Critical”) Severity 2 (“High”) Severity 3 (“Normal”)
Appears in 3 contracts
Sources: Support Services Agreement, Support Services Agreement, Support Services Agreement
Response Time Goals. Severity 1 (“Critical”) Severity 2 (“High”) Severity 3 (“Normal”)
Appears in 3 contracts
Sources: Support Services Agreement, Support Services Agreement, Support Services Agreement