Response Times; Support Efforts. Upon receipt of an email at ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇, the Support Team will respond as detailed below. All response times are during standard business hours as described above. End-User will receive immediate email notification of receipt of a Support email and the support issue will be dealt with according to its priority: a) Priority 1 Issue (Critical):
Appears in 2 contracts
Sources: Support and Maintenance Services Agreement, End User License Agreement (Eula)