Response to Retrieval Requests. We will send you any Retrieval Request that we cannot satisfy with the information we have on file concerning any Settled Transaction. In response, you must provide us, in writing by certified or overnight mail or by confirmed fax (or by other means as agreed to by Paymentech), the resolution of your investigation of such Retrieval Request and include legible copies of any documentation required by the Retrieval Request within 7 days after we send it to you (or such shorter time as the Payment Brand Rules may require). You acknowledge that your failure to fulfill a Retrieval Request timely and in accordance with Payment Brand
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Response to Retrieval Requests. We will send you any Retrieval Request that we cannot satisfy with the information we have on file concerning any Settled Transaction. In response, you must provide us, us in writing by certified or overnight mail or by confirmed fax (or by other means as agreed to by Paymentech), ) the resolution of your investigation of such Retrieval Request and include legible copies of any documentation required by the Retrieval Request within 7 days after we send it to you (or such shorter time as the Payment Brand Rules may require). You acknowledge that your failure to fulfill a Retrieval Request timely and in accordance with Payment BrandBrand Rules may result in an irreversible Chargeback.
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Sources: Merchant Agreement