Common use of Responses to Questions Clause in Contracts

Responses to Questions. NP shall answer technical questions on the Supported Products from SunConnect's "support" alias, or other such restricted access aliases for support purposes. Until NP is provided access to such aliases SunConnect shall monitor such aliases and provide NP the questions that require answers. NP agrees to use reasonable commercial efforts to meet such response time guidelines that might exist for such aliases. Upon SunConnect's specific request, NP agrees to assist, as appropriate, in responding to technical questions from Sunconnect's other aliases for the Supported Products, including without limitation questions received via the "net amb" and "fddi-interest" email aliases.