Responsibility of Customer. The customer has full responsibility for their data (files, documents, and information) and therefore must ensure that all legal requirements are met. The customer is responsible for granting additional required access rights to group members, in addition to the default ones provided. ID SIS will schedule regular upgrades of openBIS as well as infrastructure maintenance windows twice a year. The customer will be notified at least one week in advance. In addition, ID SIS will inform the customer of any extraordinary maintenance needed, for example to apply security patches.
Appears in 3 contracts
Sources: Standard Service Level Agreement (Sla), Standard Service Level Agreement (Sla), Standard Service Level Agreement (Sla)