Common use of Returns Policy Clause in Contracts

Returns Policy. We aim always to provide high quality Goods that are fault-free and undamaged. On occasion however, Goods may need to be returned. Returns are governed by these Terms and Conditions. 15.1 You should contact us within 14 calendar days to arrange return if you receive: 15.1.1 Goods which do not match those that you ordered, or 15.1.2 Goods which have faults when they are delivered to you, or 15.1.3 Goods which have been damaged in transit. Where the damage is apparent on delivery, you should sign any applicable delivery note to that effect. Goods must be returned in their original condition with all packaging and documentation, although the packaging does not need to be unopened. We are responsible for paying return shipment costs. You will be given the option to have replacement Goods, if available, or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon our receipt of the returned Goods. Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery cannot be refunded. 15.2 If any Goods you have purchased develop faults within one year of delivery, you may be entitled to a replacement or repair but not a refund. You should contact us within the 14 calendar days of the fault occurring to arrange return. We will assess the Goods and alleged faults upon receipt and if we determine (at our sole discretion, acting reasonably and in good faith) that the fault is not a result of mistreatment by you whether deliberate, negligent or otherwise, we will repair or issue replacement Goods at no additional cost to you.