Right to Cancel Orders. 6.1 Upon receipt of the delivery, you should check its content to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login. 6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund. 6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one. 6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need to exercise your right to cancel before the cancellation period has expired. Therefore, if you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail. If you call to notify us of your cancellation, then your cancellation is effective from the date you telephone us. 6.5 You will receive a full refund of the Price you paid for the Products (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible and, in any case, within (a) 45 working days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation. 6.6 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process). 6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund. 6.8 If the Products were delivered to you: 6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contract. The deadline is met if you send back the Products before the period of 14 days has expired; 6.8.2 unless the Products are faulty, you will be responsible for the direct cost of returning the Products to us; and 6.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. 6.9 We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us meet the highest standards of quality. We are confident that our Customers will find our Products satisfactory in every way. We therefore offer a further Oriflame guarantee that allows you to exchange, or get a full refund for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6.
Appears in 1 contract
Sources: Consultant Agreement
Right to Cancel Orders. 6.1 Upon receipt You have the right to cancel a contract/order for Products without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the deliveryProducts. To exercise the right to cancel, you should check its content must inform us by sending your cancellation notice in an email to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.Care ▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need can also use the Cancellation (Product Return) Form that is attached to the Returns Policy. The Cancellation Form is also available on the Site or can be found as attachment to each order confirmation mail we will send you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type of standard delivery offered by us). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied or provide evidence that you have returned them, or • If there were no Products supplied, if 14 days from the loss is the result of unnecessary handling by youday on which we are informed about your decision to return any Products. You are only liable for any diminished value of shall send back the Products resulting from the handling other than what is necessary or hand them over to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible us without undue delay and, in any caseevent, within (a) 45 working not later than 14 days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products communicate your cancellation to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contractus. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you . You will be responsible for bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products to usthat deteriorate or expire rapidly; and
6.8.3 you have • Products which are delivered sealed if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a legal obligation to keep deduction from the reimbursement for loss in value of any Products in your possession and to take reasonable care supplied if the loss is the result of unnecessary handling of the Products while by you. If you cancel your contract/order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your order. While you are in possession of the Products, you should exercise reasonable care in keeping them. If you have returned the Products to us under this clause because they are faulty or do not meet their described specifications, we will refund the price of a defective Product in your possession.
6.9 We further guarantee full, any applicable delivery charges and any reasonable costs you incur in returning the quality item to us. You have the right to opt for a replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy, please see our Return Policy, which carries is incorporated herein by reference. A full copy of the Oriflame name and certify that they are manufactured byPolicy will also be attached to your Order confirmation email. If you have any questions, you may contact our Customer Care team as follows: by phone at ▇ ▇▇▇ ▇▇ ▇▇▇ or for us meet the highest standards of qualityby email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we ship to you Products in wrong quantities, you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we deliver a further Oriflame guarantee that allows quantity of Products less than what you ordered, you may reject the delivery, but if you choose not to, you must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages where it is open to you to exchangedo so. If you choose to receive a Product replacement, we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular, the cost of any materials or get postage). If you choose to receive a refund, we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6Products.
Appears in 1 contract
Right to Cancel Orders. 6.1 Upon receipt of You have the delivery, you should check its content right to make sure that it does not contain any cancel a contract/Order for Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from reason. The cancellation period will expire after To exercise the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject right to the Negation Policy, if you for any reason decidecancel, you do not want must inform us by sending your cancellation notice in an email to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇CustomerServiceUK@ ▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need can also use the Cancellation (Product Return) Form that is attached to this Policy. The Cancellation Form is also available on the Site; it can also be found as attachment to each Order confirmation mail we will send you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/Order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type of standard delivery offered by us). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied or provide evidence that you have returned them, or • If there were no Products supplied, if 14 days from the loss is the result of unnecessary handling by youday on which we are informed about your decision to return any Products. You are only liable for any diminished value of shall send back the Products resulting from the handling other than what is necessary or hand them over to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible us without undue delay and, in any caseevent, within (a) 45 working not later than 14 days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products communicate your cancellation to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contractus. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you . You will be responsible for bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products to usthat deteriorate or expire rapidly; and
6.8.3 you have • Products which are delivered sealed if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a legal obligation to keep deduction from the reimbursement for loss in value of any Products in your possession and to take reasonable care supplied if the loss is the result of unnecessary handling of the Products while by you. If you cancel your contract/Order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your Order. While you are in possession of the Products, you should exercise reasonable care in keeping them. If you have returned the Products to us under this clause because they are faulty or do not meet their described specifications, we will refund the price of a defective Product in your possession.
6.9 We further guarantee full, any applicable delivery charges and any reasonable costs you incur in returning the quality item to us. You have the right to opt for a replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy, please see our Returns Policy, which carries is incorporated herein by reference. A full copy of the Oriflame name and certify that they are manufactured by, Policy will also be attached to your Order confirmation email. You may contact Customer Care by sending an email to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or for us meet the highest standards of qualityby calling 0808 189 0490 with any questions. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we ship to you Products in wrong quantities, you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we deliver a further Oriflame guarantee that allows quantity of Products less than what you ordered, you may reject the delivery, but if you choose not to, you must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages where it is open to you to exchangedo so. If you choose to receive a Product replacement, we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular, the cost of any materials or get postage). If you choose to receive a refund, we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6Products.
Appears in 1 contract
Sources: Independent Associate Agreement
Right to Cancel Orders. 6.1 Upon receipt of You have the deliveryright to cancel, you should check its content to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting a claim and describing the damagecontract/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) Products without giving any reason within 30 reason. The cancellation period will expire after 14 days from the date day on which you acquire, or a third party other than the carrier, and indicated by you, acquires physical possession of invoice in the following mannerProducts. This means that within a period of 30 days from date of invoice and in To exercise the manner provided in the Guarantee of Excellence Claims Policy and subject right to the Negation Policy, if you for any reason decidecancel, you do not want must inform us by sending your cancellation notice via email to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇Care (CustomerServiceIE@ ▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ for ROI or ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint onlinefor the Netherlands). You just need can also use the Cancellation (Product Return) Form that is attached to this Policy. The Cancellation Form is also available on the Site or can be found as an attachment to each order confirmation mail we will send you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type of standard delivery offered by us). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied, if or provide evidence that you have returned them, or • If there were no Products supplied, 14 days from the loss is the result of unnecessary handling by youday on which we are informed about your decision to return any Products. You are only liable for any diminished value of shall send back the Products resulting from the handling other than what is necessary or hand them over to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible us without undue delay and, in any caseevent, within (a) 45 working not later than 14 days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products communicate your cancellation to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contractus. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you . You will be responsible for bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products to usthat deteriorate or expire rapidly; and
6.8.3 you have • Products which are delivered sealed if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a legal obligation to keep deduction from the reimbursement for loss in value of any Products in your possession and to take reasonable care supplied if the loss is the result of unnecessary handling of the Products while by you. If you cancel your contract/order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your order. While you are in possession of the Products, you should exercise reasonable care in keeping them. If you have returned the Products to us under this clause because they are faulty or do not meet their described specifications, we will refund the price of a defective Product in your possession.
6.9 We further guarantee full, any applicable delivery charges and any reasonable costs you incur in returning the quality item to us. You have the right to opt for a replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy, please see our Return Policy, which carries is incorporated herein by reference. You may contact our Customer Care team as follows: for the Oriflame name and certify that they are manufactured by, Netherlands: by phone at ▇ ▇▇▇ ▇▇▇ ▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇; for us meet the highest standards Republic of qualityIreland: by phone at ▇ ▇▇▇ ▇▇▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we have shipped to you Products in the wrong quantities, you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we have delivered a further Oriflame guarantee that allows quantity of Products less than what you have ordered, you may reject the delivery, but if you choose not to, you then must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages, where it is open to you to exchangedo so. If you choose to receive a Product replacement, we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular the cost of any materials or get postage). If you choose to receive a refund, we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product Products. For instructions to appropriately cancel an order and where to send the product, please contact our Customer Care team as detailed follows: for the Netherlands: by phone at ▇ ▇▇▇ ▇▇▇ ▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇; for the Republic of Ireland: by phone at ▇ ▇▇▇ ▇▇▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Where, under the provisions of these Terms and Conditions, the cost for a return is paid by you, this cost will not exceed the standard mailing cost applicable in Guarantee of Excellence Claims Policy. This guarantee does Holland/ the ROI even if the returns are made to an address that is not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with Holland/ the terms of the preceding paragraphs of this clause 6ROI.
Appears in 1 contract
Sources: Membership Agreement
Right to Cancel Orders. 6.1 Upon receipt You have the right to cancel a contract/order for Products without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier, and indicated by you, acquires physical possession of the deliveryProducts. To exercise the right to cancel, you should check its content must inform us by sending your cancellation notice in an email to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify our Customer Services immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.Care team at ▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need can also use the Cancellation (Product Return) Form that is attached to this Policy. The Cancellation Form is also available on the Site or can be found as an attachment to each order confirmation mail we will send you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type of standard delivery offered by us). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied, if or provide evidence that you have returned them, or • If there were no Products supplied, 14 days from the loss is the result of unnecessary handling by youday on which we are informed about your decision to return any Products. You are only liable for any diminished value of shall send back the Products resulting from the handling other than what is necessary or hand them over to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible us without undue delay and, in any caseevent, within (a) 45 working not later than 14 days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products communicate your cancellation to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contractus. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you . You will be responsible for bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products to usthat deteriorate or expire rapidly; and
6.8.3 you have • Products which are delivered sealed if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a legal obligation to keep deduction from the reimbursement for loss in value of any Products in your possession and to take reasonable care supplied if the loss is the result of unnecessary handling of the Products while by you. If you cancel your contract/order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your order. While you are in possession of the Products, you should exercise reasonable care in keeping them. If you have returned the Products to us under this clause because they are faulty or do not meet their described specifications, we will refund the price of a defective Product in your possession.
6.9 We further guarantee full, any applicable delivery charges and any reasonable costs you incur in returning the quality item to us. You have the right to opt for a replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy, please see our Returns Policy, which carries the Oriflame name and certify that they are manufactured by, is incorporated herein by reference. You may contact our Customer Care team at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or for us meet the highest standards of qualityby calling 0808 189 0490 with any questions. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we have shipped to you Products in wrong quantities, you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we have delivered a further Oriflame guarantee that allows quantity of Products less than what you have ordered, you may reject the delivery, but if you choose not to, you must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages, where it is open to you to exchangedo so. If you choose to receive a Product replacement, we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular the cost of any materials or get postage). If you choose to receive a refund, we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product as detailed Products. For instructions to appropriately cancel an order and where to send the product, please contact our Customer Care team at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or by calling 0808 189 0490. Where, under the provisions of these Terms and Conditions, the cost for a return is paid by you, this cost will not exceed the standard mailing cost applicable in Guarantee of Excellence Claims Policy. This guarantee does the UK even if the returns are made to an address that is not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6UK.
Appears in 1 contract
Right to Cancel Orders. 6.1 Upon receipt of You have the delivery, you should check its content right to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting cancel a claim and describing the damagecontract/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) Products without giving any reason within 30 reason. The cancellation period will expire after 14 days from the date day on which you acquire, or a third party other than the carrier, and indicated by you, acquires physical possession of invoice in the following mannerProducts. This means that within a period of 30 days from date of invoice and in To exercise the manner provided in the Guarantee of Excellence Claims Policy and subject right to the Negation Policy, if you for any reason decidecancel, you do not want must inform us by sending your cancellation notice via email to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇Care (CustomerServiceBE@ ▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online). You just need can also use the Cancellation (Product Return) Form that is attached to this Policy. The Cancellation Form is also available on the Site or can be found as an attachment to each order confirmation mail we will send you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type of standard delivery offered by us). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied, if or provide evidence that you have returned them, or • If there were no Products supplied, 14 days from the loss is the result of unnecessary handling by youday on which we are informed about your decision to return any Products. You are only liable for any diminished value of shall send back the Products resulting from the handling other than what is necessary or hand them over to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible us without undue delay and, in any caseevent, within (a) 45 working not later than 14 days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products communicate your cancellation to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contractus. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you . You will be responsible for bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products to usthat deteriorate or expire rapidly; and
6.8.3 you have • Products which are delivered sealed if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a legal obligation to keep deduction from the reimbursement for loss in value of any Products in your possession and to take reasonable care supplied if the loss is the result of unnecessary handling of the Products while by you. If you cancel your contract/order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your order. While you are in possession of the Products, you should exercise reasonable care in keeping them. If you have returned the Products to us under this clause because they are faulty or do not meet their described specifications, we will refund the price of a defective Product in your possession.
6.9 We further guarantee full, any applicable delivery charges and any reasonable costs you incur in returning the quality item to us. You have the right to opt for a replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy, please see our Return Policy, which carries the Oriflame name and certify that they are manufactured by, is incorporated herein by reference. You may contact our Customer Care team as follows: by phone at ▇ ▇▇▇ ▇▇ ▇▇▇ or for us meet the highest standards of qualityby email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we have shipped to you Products in the wrong quantities, you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we have delivered a further Oriflame guarantee that allows quantity of Products less than what you have ordered, you may reject the delivery, but if you choose not to, you then must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages, where it is open to you to exchangedo so. If you choose to receive a Product replacement, we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular the cost of any materials or get postage). If you choose to receive a refund, we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product Products. For instructions to appropriately cancel an order and where to send the product, please contact our Customer Care team as detailed follows: by phone at ▇ ▇▇▇ ▇▇ ▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Where, under the provisions of these Terms and Conditions, the cost for a return is paid by you, this cost will not exceed the standard mailing cost applicable in Guarantee of Excellence Claims Policy. This guarantee does Belgium even if the returns are made to an address that is not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6Belgium.
Appears in 1 contract
Sources: Membership Agreement
Right to Cancel Orders. 6.1 5.1 Upon receipt of the delivery, you should check its content to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services Experience Center immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 5.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 5.3 You may cancel an order at any time even after you have received the order confirmation by e- e-mail or after your order has been verbally accepted by Customer Services Experience Center but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 5.4 To cancel an order, please contact Customer Services Experience Center by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- -▇▇▇▇▇▇▇▇ or e-mail us at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need to exercise your right to cancel before the cancellation period has expired. Therefore, if you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-e- mail. If you call to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 5.5 You will receive a full refund of the Price you paid for the Products (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible and, in any case, within (a) 45 working days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 5.6 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 5.7 Subject to clause 6.25.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 5.8 If the Products were delivered to you:
6.8.1 5.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contract. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 5.8.2 unless the Products are faulty, you will be responsible for the direct cost of returning the Products to us; and
6.8.3 5.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
6.9 5.9 We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us meet the highest standards of quality. We are confident that our Customers will find our Products satisfactory in every way. We therefore offer a further Oriflame guarantee that allows you to exchange, or get a full refund for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 65.
Appears in 1 contract
Sources: Vip Customer Terms and Conditions
Right to Cancel Orders. 6.1 Upon receipt You have the right to cancel a contract/order for Products without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the deliveryProducts. To exercise the right to cancel, you should check its content must inform us by sending your cancellation notice in an email to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.Care (▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ for the ROI and ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint onlinefor the Netherlands). You just need can also use the Cancellation (Product Return) Form that is attached to the Returns Policy. The Cancellation Form is also available on the Site or can be found as attachment to each order confirmation mail we will send you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type of standard delivery offered by us). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied or provide evidence that you have returned them, or • If there were no Products supplied, if 14 days from the loss is the result of unnecessary handling by youday on which we are informed about your decision to return any Products. You are only liable for any diminished value of shall send back the Products resulting from the handling other than what is necessary or hand them over to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible us without undue delay and, in any caseevent, within (a) 45 working not later than 14 days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products communicate your cancellation to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contractus. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you . You will be responsible for bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products to usthat deteriorate or expire rapidly; and
6.8.3 you have • Products which are delivered sealed if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a legal obligation to keep deduction from the reimbursement for loss in value of any Products in your possession and to take reasonable care supplied if the loss is the result of unnecessary handling of the Products while by you. If you cancel your contract/order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your order. While you are in possession of the Products, you should exercise reasonable care in keeping them. If you have returned the Products to us under this clause because they are faulty or do not meet their described specifications, we will refund the price of a defective Product in your possession.
6.9 We further guarantee full, any applicable delivery charges and any reasonable costs you incur in returning the quality item to us. You have the right to opt for a replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy, please see our Return Policy, which carries is incorporated herein by reference. A full copy of the Oriflame name and certify that they are manufactured byPolicy will also be attached to your Order confirmation email. If you have any questions, you may contact our Customer Care team as follows: for the Netherlands: by phone at ▇ ▇▇▇ ▇▇▇ ▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇; for us meet the highest standards Republic of qualityIreland: by phone at ▇ ▇▇▇ ▇▇▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we ship to you Products in wrong quantities, you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we deliver a further Oriflame guarantee that allows quantity of Products less than what you ordered, you may reject the delivery, but if you choose not to, you must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages where it is open to you to exchangedo so. If you choose to receive a Product replacement, we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular, the cost of any materials or get postage). If you choose to receive a refund we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6Products.
Appears in 1 contract
Right to Cancel Orders. 6.1 Upon receipt You have the right to cancel a contract/Order for Products without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the deliveryProducts. To exercise the right to cancel, you should check its content must inform us by sending your cancellation notice in an email to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need can also use the Cancellation (Product Return) Form that is attached to this Policy. The Cancellation Form is also available on the Site; it can also be found as attachment to each Order confirmation mail we will send you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/Order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type of standard delivery offered by us). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied or provide evidence that you have returned them, or • If there were no Products supplied, if 14 days from the loss is the result of unnecessary handling by youday on which we are informed about your decision to return any Products. You are only liable for any diminished value of shall send back the Products resulting from the handling other than what is necessary or hand them over to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible us without undue delay and, in any caseevent, within (a) 45 working not later than 14 days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products communicate your cancellation to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contractus. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you . You will be responsible for bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products to usthat deteriorate or expire rapidly; and
6.8.3 you have • Products which are delivered sealed if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a legal obligation to keep deduction from the reimbursement for loss in value of any Products in your possession and to take reasonable care supplied if the loss is the result of unnecessary handling of the Products while by you. If you cancel your contract/Order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your Order. While you are in possession of the Products, you should exercise reasonable care in keeping them. If you have returned the Products to us under this clause because they are faulty or do not meet their described specifications, we will refund the price of a defective Product in your possession.
6.9 We further guarantee full, any applicable delivery charges and any reasonable costs you incur in returning the quality item to us. You have the right to opt for a replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy, please see our Returns Policy, which carries is incorporated herein by reference. A full copy of the Oriflame name and certify that they are manufactured by, Policy will also be attached to your Order confirmation email. You may contact Customer Care by sending an email to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or for us meet the highest standards of qualityby calling 0808 189 0490 with any questions. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we ship to you Products in wrong quantities, you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we deliver a further Oriflame guarantee that allows quantity of Products less than what you ordered, you may reject the delivery, but if you choose not to, you must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages where it is open to you to exchangedo so. If you choose to receive a Product replacement, we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular, the cost of any materials or get postage). If you choose to receive a refund, we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6Products.
Appears in 1 contract
Sources: Independent Associate Agreement
Right to Cancel Orders. 6.1 Upon receipt of the delivery, you should check its content to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services Experience Center immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- e-mail or after your order has been verbally accepted by Customer Services Experience Center but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services Experience Center by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- -▇▇▇▇▇▇▇▇ or e-mail us at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need to exercise your right to cancel before the cancellation period has expired. Therefore, if you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail. If you call to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible and, in any case, within (a) 45 working days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contract. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you will be responsible for the direct cost of returning the Products to us; and
6.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
6.9 We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us meet the highest standards of quality. We are confident that our Customers will find our Products satisfactory in every way. We therefore offer a further Oriflame guarantee that allows you to exchange, or get a full refund for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6.
Appears in 1 contract
Sources: Brand Partner Agreement
Right to Cancel Orders. 6.1 Upon receipt of You have the delivery, you should check its content right to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting cancel a claim and describing the damagecontract/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) Products without giving any reason within 30 reason. The cancellation period will expire after 14 days from the date day on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of invoice in the following mannerProducts. This means that within a period of 30 days from date of invoice and in To exercise the manner provided in the Guarantee of Excellence Claims Policy and subject right to the Negation Policy, if you for any reason decidecancel, you do not want must inform us by sending your cancellation notice in an email to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇Care (CustomerServiceIE@ ▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ for the ROI and ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint onlinefor the Netherlands). You just need can also use the Cancellation (Product Return) Form that is attached to the Returns Policy. The Cancellation Form is also available on the Site or can be found as attachment to each order confirmation mail we will send you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type of standard delivery offered by us). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied or provide evidence that you have returned them, or • If there were no Products supplied, if 14 days from the loss is the result of unnecessary handling by youday on which we are informed about your decision to return any Products. You are only liable for any diminished value of shall send back the Products resulting from the handling other than what is necessary or hand them over to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible us without undue delay and, in any caseevent, within (a) 45 working not later than 14 days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products communicate your cancellation to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contractus. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you . You will be responsible for bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products to usthat deteriorate or expire rapidly; and
6.8.3 you have • Products which are delivered sealed if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a legal obligation to keep deduction from the reimbursement for loss in value of any Products in your possession and to take reasonable care supplied if the loss is the result of unnecessary handling of the Products while by you. If you cancel your contract/order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your order. While you are in possession of the Products, you should exercise reasonable care in keeping them. If you have returned the Products to us under this clause because they are faulty or do not meet their described specifications, we will refund the price of a defective Product in your possession.
6.9 We further guarantee full, any applicable delivery charges and any reasonable costs you incur in returning the quality item to us. You have the right to opt for a replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy, please see our Return Policy, which carries is incorporated herein by reference. A full copy of the Oriflame name and certify that they are manufactured byPolicy will also be attached to your Order confirmation email. If you have any questions, you may contact our Customer Care team as follows: for the Netherlands: by phone at ▇ ▇▇▇ ▇▇▇ ▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇; for us meet the highest standards Republic of qualityIreland: by phone at ▇ ▇▇▇ ▇▇▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we ship to you Products in wrong quantities, you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we have deliver a further Oriflame guarantee that allows quantity of Products less than what you ordered, you may reject the delivery, but if you choose not to, you must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages where it is open to you to exchangedo so. If you choose to receive a Product replacement, we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular, the cost of any materials or get postage). If you choose to receive a refund, we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6Products.
Appears in 1 contract
Right to Cancel Orders. 6.1 Upon receipt of the delivery, you should check its content to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services Experience Center immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- e-mail or after your order has been verbally accepted by Customer Services Experience Center but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services Experience Center by telephone on ▇▇▇-- ▇▇▇▇▇▇▇▇ or ▇▇▇- -▇▇▇▇▇▇▇▇ or e-mail us at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need to exercise your right to cancel before the cancellation period has expired. Therefore, if you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-e- mail. If you call to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible and, in any case, within (a) 45 working days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contract. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you will be responsible for the direct cost of returning the Products to us; and
6.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
6.9 We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us meet the highest standards of quality. We are confident that our Customers will find our Products satisfactory in every way. We therefore offer a further Oriflame guarantee that allows you to exchange, or get a full refund for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the date of the Product invoice as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6.
Appears in 1 contract
Sources: Brand Partner Agreement
Right to Cancel Orders. 6.1 Upon receipt You have the right to cancel a contract/order for Products without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier, and indicated by you, acquires physical possession of the delivery, Products. To exercise the right to cancel you should check its content must inform us by sending your cancellation notice in an email to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.Care ▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need can also use the Cancellation (Product Return) Form that is attached to the Returns Policy. The Cancellation Form is also available on the Site or can be found as attachment to each order confirmation mail we will send you. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than that the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay and not later than: • 14 days from the day you return any Products supplied, or provide evidence that you have returned them, or • If there were no Products supplied, 14 days from the day on which we are informed about your decision to return any Products. You shall send back the Products or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the Products before the period of 14 days has expired. You will bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products that deteriorate or expire rapidly; • Products which are delivered sealed, if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a deduction from the refund reimbursement for loss in value of any Products supplied, supplied if the loss is the result of unnecessary handling of the Products by you. You If you cancel your contract/order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back, or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your order. While you are only liable for any diminished value in possession of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Productsyou should exercise reasonable care in keeping them. We will process the refund due to you as soon as possible and, in any case, within (a) 45 working days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products to us under this clause because they are faulty or mis-describeddo not meet their described specifications, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (us. You have the right to opt for a replacement of any defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2see our Return Policy, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result which is incorporated herein by reference. A full copy of the refund.
6.8 Policy will also be attached to your Order confirmation email. If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contract. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you will be responsible for the direct cost of returning the Products to us; and
6.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possessionany questions you may contact our Customer Care team as follows: by phone at ▇▇▇ ▇▇▇ ▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.
6.9 We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us meet the highest standards of quality▇▇▇. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we have shipped to you Products in wrong quantities you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we have delivered a further Oriflame guarantee that allows quantity of Products less than what you have ordered, you may reject the delivery but if you chose not to you must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages, where it is open to you to exchangedo so. If you choose to receive a Product replacement we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular the cost of any materials or get postage). If you chose to receive a refund we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6Products.
Appears in 1 contract
Right to Cancel Orders. 6.1 Upon receipt of the deliveryIf you are a customer enrolled by an Isagenix Independent Associate, you should check its content have a limited right to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting cancel a claim and describing the damagecontract/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) Products without giving any reason within 30 reason. The cancellation period will expire 14 days from after the date day on which you acquire, or a third party other than the carrier, and indicated by you, acquires physical possession of invoice in the following mannerProducts. This means that within a period of 30 days from date of invoice and in To exercise the manner provided in the Guarantee of Excellence Claims Policy and subject right to the Negation Policy, if you for any reason decidecancel, you do not want must inform us by sending your cancellation notice via email to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order Customer Care at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇CustomerServiceEU@ ▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need can also use the Cancellation (Product Return) Form that is available on the Site or can be found in the order confirmation emails we send you and can be returned to exercise your us via post or email. To meet the cancellation deadline, you must notify us (via one of the above methods) that you are exercising the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date it was sent to us. When you sent notify us via other methods, the e-mailcancellation is effective when received by us, subject to applicable law. If you call cancel your contract/order before shipment, we will reimburse to notify us you all payments received from you. If you cancel your contract/order after shipment, we will reimburse to you all payments received from you, including the costs of your cancellationdelivery (except, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type method of standard delivery offered by us, you will be reimbursed in the amount of the least expensive method). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible and, in any case, within (a) 45 working days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If or provide bona fide evidence showing that you have returned them, or • If there were no Products shipped, 14 days from the Products to day you inform us because they you are faulty or mis-described, we will refund the price of a defective cancelling your Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any eventorder/contract. Unless otherwise instructed by Isagenix, you will not incur any fees as a result of the refund.
6.8 If the shall send back shipped Products were delivered to you:
6.8.1 you must return the Products or hand them over to us without undue delay and and, in any event event, not later than 14 days after from the day on which you cancel the order/contractwe request return. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless . If you fail to return the Products are faultyproducts within said 14-day period, you will be responsible for bear the direct cost costs of returning the Products. Refunds are not provided for the following Products: • Products that deteriorate or expire rapidly; and • Products which are delivered sealed, but were opened or unsealed after delivery, thus rendering them unsuitable for return and use due to us; and
6.8.3 health and hygiene concerns. While you have a legal obligation to keep are in possession of the Products in your possession and to take Products, you should exercise reasonable care in keeping them. We may make a deduction from the reimbursement for loss in value of any Products supplied if the loss is the result of unnecessary handling of the Products while they are by you. If you cancel your contract/order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction, unless you and we expressly agree otherwise; in any event you will not incur any transactional fees as a result of the reimbursement. Subject to the above conditions, we will reimburse standard delivery costs even if you return only part of your possession.
6.9 We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us meet the highest standards of qualityorder. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If you have returned a further Oriflame guarantee that allows Product to us under this Section 8 because the Product is damaged, defective or otherwise nonconforming, we will refund the price of such Product in full plus applicable delivery charges and, if return is requested by us, reasonable and actual costs you incur in returning the Product to us. You have the right to opt for a replacement of any defective Products. If we have shipped to you Products in the wrong quantities, you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site. Nothing in this Section 8 prevents you from claiming damages, where it is open to you to exchangedo so. For instructions to appropriately cancel an order and where to send the product, or get please contact our Customer Care team at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Where, under the provisions of these Terms and Conditions, the cost for a return is paid by you. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund for any Product policy, please see our Return Policy, which is incorporated herein by reference. For further information, you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt of the Product as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6may contact our Customer Care team at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 1 contract
Sources: Customer Agreement
Right to Cancel Orders. 6.1 Upon receipt You have the right to cancel a contract/order for Products without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier, and indicated by you, acquires physical possession of the delivery, Products. To exercise the right to cancel you should check its content must inform us by sending your cancellation notice via email to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.Care (▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online). You just need can also use the Cancellation (Product Return) Form that is attached to this Policy. The Cancellation Form is also available on the Site or can be found as attachment to each order confirmation mail we will send you. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than that the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay and not later than: • 14 days from the day you return any Products supplied, or provide evidence that you have returned them, or • If there were no Products supplied, 14 days from the day on which we are informed about your decision to return any Products. You shall send back the Products or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The dead-line is met if you send back the Products before the period of 14 days has expired. You will bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products that deteriorate or expire rapidly; • Products which are delivered sealed, if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a deduction from the refund reimbursement for loss in value of any Products supplied, supplied if the loss is the result of unnecessary handling of the Products by you. You If you cancel your contract/order, ▇▇▇▇▇▇▇▇ will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back, or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your order. While you are only liable for any diminished value in possession of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Productsyou should exercise reasonable care in keeping them. We will process the refund due to you as soon as possible and, in any case, within (a) 45 working days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products to us under this clause because they are faulty or mis-describeddo not meet their described specifications, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer us. You have the right to Guarantee of Excellence Claims Policy on Oriflame website opt for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contract. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you will be responsible for the direct cost of returning the Products to us; and
6.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
6.9 We further guarantee the quality replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy please see our Return Policy, which carries the Oriflame name and certify that they are manufactured by, is incorporated herein by reference. You may contact our Customer Care team as follows: by phone at ▇▇▇ ▇▇▇ ▇▇▇ or for us meet the highest standards of qualityby email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we have shipped to you Products in the wrong quantities you may reject the entire delivery, reject the additional quantities or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we have delivered a further Oriflame guarantee that allows quantity of Products less than what you have ordered, you may reject the delivery but if you choose not to you then must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages, where it is open to you to exchangedo so. If you choose to receive a Product replacement we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular the cost of any materials or get postage). If you choose to receive a refund, we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product Products. For instructions to appropriately cancel an order and where to send the product please contact our Customer Care team as detailed follows: by phone at ▇▇▇ ▇▇▇ ▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Where, under the provisions of these Terms and Conditions, the cost for a return is paid by you this cost will not exceed the standard mailing cost applicable in Guarantee of Excellence Claims Policy. This guarantee does Spain even if the returns are made to an address that is not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6Spain.
Appears in 1 contract
Sources: Membership Agreement
Right to Cancel Orders. 6.1 Upon receipt of the delivery, you should check its content to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services Experience Center immediately by submitting a claim and describing the damage/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇▇▇://▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) without giving any reason within 30 days from the date of invoice in the following manner. This means that within a period of 30 days from date of invoice and in the manner provided in the Guarantee of Excellence Claims Policy and subject to the Negation Policy, if you for any reason decide, you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- e-mail or after your order has been verbally accepted by Customer Services Experience Center but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services Experience Center by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- -▇▇▇▇▇▇▇▇ or e-mail us at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint online. You just need to exercise your right to cancel before the cancellation period has expired. Therefore, if you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-e- mail. If you call to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible and, in any case, within (a) 45 working days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contract. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you will be responsible for the direct cost of returning the Products to us; and
6.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
6.9 We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us meet the highest standards of quality. We are confident that our Customers will find our Products satisfactory in every way. We therefore and therefore, offer a further Oriflame guarantee that allows you to exchange, or get a full refund for any Product you are not completely satisfied with. The Provided, the refund shall be claimed within 30 days from your receipt the date of the Product invoice as detailed in Guarantee of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6.
Appears in 1 contract
Sources: Brand Partner Agreement
Right to Cancel Orders. 6.1 Upon receipt of You have the deliveryright to cancel, you should check its content to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Services immediately by submitting a claim and describing the damagecontract/defect under the Guarantee of Excellence Claim Policy available on our website ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ after you login.
6.2 You may cancel an order for Product(s) Products without giving any reason within 30 reason. The cancellation period will expire after 14 days from the date day on which you acquire, or a third party other than the carrier, and indicated by you, acquires physical possession of invoice in the following mannerProducts. This means that within a period of 30 days from date of invoice and in To exercise the manner provided in the Guarantee of Excellence Claims Policy and subject right to the Negation Policy, if you for any reason decidecancel, you do not want must inform us by sending your cancellation notice via email to keep a Product, you can notify us of your decision to cancel the order and receive a refund.
6.3 You may cancel an order at any time even after you have received the order confirmation by e- mail or after your order has been verbally accepted by Customer Services but no later than 30 days from the date of invoice or the last of the Products if you ordered more than one.
6.4 To cancel an order, please contact Customer Services by telephone on ▇▇▇-▇▇▇▇▇▇▇▇ or ▇▇▇- ▇▇▇▇▇▇▇▇ or e-mail us at ▇Care (CustomerServiceIE@ ▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ for ROI or ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or raise your complaint onlinefor the Netherlands). You just need can also use the Cancellation (Product Return) Form that is attached to this Policy. The Cancellation Form is also available on the Site or can be found as an attachment to each order confirmation mail we will send you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise your of the right to cancel before the cancellation period has expired. ThereforeWhen you notify us by email, if you send us your cancellation notice by e-mail or by post, then your the cancellation is effective from the date you it was sent us the e-mailto us. If you call cancel your contract/order, we will reimburse to notify us you all payments received from you, including the costs of your cancellation, then your cancellation is effective from the date you telephone us.
6.5 You will receive a full refund of the Price you paid for the Products delivery (except for the supplementary costs arising if you choose chose a type of delivery other than the least expensive type of standard delivery offered by us). We may will make a deduction the reimbursement without undue delay and not later than: • 14 days from the refund for loss in value of day you return any Products supplied, if or provide evidence that you have returned them, or • If there were no Products supplied, 14 days from the loss is the result of unnecessary handling by youday on which we are informed about your decision to return any Products. You are only liable for any diminished value of shall send back the Products resulting from the handling other than what is necessary or hand them over to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible us without undue delay and, in any caseevent, within (a) 45 working not later than 14 days after the day we receive back from you any Products supplied, (b) if no Products were supplied, 30 working (business)days after the day on which you gave us notice of cancellation.
6.6 If you have returned the Products communicate your cancellation to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us (please refer to Guarantee of Excellence Claims Policy on Oriflame website for process).
6.7 Subject to clause 6.2, we refund you in your account with Oriflame or your bank account, at your option and in any event, you will not incur any fees as a result of the refund.
6.8 If the Products were delivered to you:
6.8.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contractus. The deadline is met if you send back the Products before the period of 14 days has expired;
6.8.2 unless the Products are faulty, you . You will be responsible for bear the direct cost of returning the Products. Refunds are not possible for the following Product: • Products to usthat deteriorate or expire rapidly; and
6.8.3 you have • Products which are delivered sealed if they are unsealed after delivery and are thus unsuitable for return for health or hygiene reasons. We may make a legal obligation to keep deduction from the reimbursement for loss in value of any Products in your possession and to take reasonable care supplied if the loss is the result of unnecessary handling of the Products while by you. If you cancel your contract/order, Isagenix will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will reimburse all delivery costs even if you cancel only part of your order. While you are in possession of the Products, you should exercise reasonable care in keeping them. If you have returned the Products to us under this clause because they are faulty or do not meet their described specifications, we will refund the price of a defective Product in your possession.
6.9 We further guarantee full, any applicable delivery charges and any reasonable costs you incur in returning the quality item to us. You have the right to opt for a replacement of any Product defective Products. We want you to be completely satisfied when you shop with us. For a full and detailed explanation of our return and refund policy, please see our Return Policy, which carries is incorporated herein by reference. You may contact our Customer Care team as follows: for the Oriflame name and certify that they are manufactured by, Netherlands: by phone at ▇ ▇▇▇ ▇▇▇ ▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇; for us meet the highest standards Republic of qualityIreland: by phone at ▇ ▇▇▇ ▇▇▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. We are confident under a legal duty to supply Product(s) that our Customers will find our Products satisfactory in every wayconform with the contract. We therefore offer will refund or replace any damaged, defective or other non-conforming Products. If we have shipped to you Products in the wrong quantities you may reject the entire delivery, reject the additional quantities, or accept these additional quantities and pay for them at the current prices shown on the Site or in our catalogue. If we have delivered a further Oriflame guarantee that allows quantity of Products less than what you have ordered, you may reject the delivery, but if you choose not to, you then must pay for the Products at the current prices shown on the Site or in our catalogue. Nothing in this section prevents you from claiming damages, where it is open to you to exchangedo so. If you choose to receive a Product replacement, we will make the replacement within a reasonable time and will bear any necessary costs incurred in doing so (including, in particular the cost of any materials or get postage). If you choose to receive a refund, we will refund to you the full refund price of any returned Products, any applicable delivery charges and any reasonable costs you have incurred for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt the return of the Product Products. For instructions to appropriately cancel an order and where to send the product, please contact our Customer Care team as detailed in Guarantee follows: for the Netherlands: by phone at ▇ ▇▇▇ ▇▇▇ ▇▇▇▇ or by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇; for the Republic of Excellence Claims Policy. This guarantee does not apply to any Product intentionally damaged Ireland: by phone at ▇ ▇▇▇ ▇▇▇▇▇▇ or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6by email at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 1 contract
Sources: Membership Agreement