RIGHT TO MAKE CHANGES. (a) Service Provider may make changes to [***]* (each, a "BACKGROUND CHANGE"); provided, however, that (i) any such Background Change by Service Provider under this Section 8.01 shall not [***]* and (ii) no such Background Change shall [***]* (b) Notwithstanding anything to the contrary set forth in Schedule K, Client may, from time-to-time, request (i) on [***]* written notice, and Service Provider shall provide the number of FTEs reasonably requested by Client to perform nondiscretionary Changes or New Services (collectively, "REQUESTED CHANGES") using the [***]* unless otherwise agreed. Such requests shall be managed through Change Control Management, provided that Service Provider cannot withhold its consent to proceed with a Requested Change using the [***]*. In furtherance thereof, Client will undertake reasonable efforts to include Service Provider in Client's continuous and annual planning processes related to the Services. (c) With respect to all Changes, Service Provider shall (i) schedule Changes so as not to unreasonably interrupt Client's business operations, (ii) prepare and deliver to Client [***]* a rolling schedule for ongoing and planned Changes for the [***]* period and (iii) monitor the status of Changes against the applicable schedule.
Appears in 2 contracts
Sources: Services Agreement (Exult Inc), Services Agreement (Exult Inc)