Round Trip Delay RTD Clause Samples

Round Trip Delay RTD. For Business VPN Satellite Service - Terrestrial Dedicated, Orange will provide Service Levels on router-to-router Round Trip Delay (RTD). The RTD is measured from CE Router to Teleport PE Router, using values reported by the satellite network management system (NMS).‌ The RTD is calculated on a Monthly basis. The RTD Service Levels from the Comtech SCPC hub to the Customer’s remote Locations is 600 milliseconds. If the RTD Service Level is not achieved, Customer will receive a credit against the Qualifying Charges for the affected Locations, calculated as follows:  If the actual RTD is higher than RTD Service Level by less than or equal to 10%: No credit will be payable to Customer.  If the actual RTD is higher than RTD Service Level by greater than 10%: Customer will be entitled to receive a credit against the Qualifying Charges for the affected Location where the Outage occurred. The credit will be calculated as 1% of Qualifying Charges for every 1% by which actual RTD is higher than the RTD Service Level, up to a maximum credit of 50% of Qualifying Charges for the affected Locations. All credits will be pro-rated on a per millisecond basis. The RTD Service Levels set forth in this Clause 1.5 are indicative metrics only and are strongly dependent on the actual network size mutually agreed between Customer and Orange. During the 3 Months following the completion of the installation of Customer’s entire Business VPN Satellite Service network, Orange will evaluate these indicative Service Levels. If necessary, the Parties will execute an amendment to the Agreement containing the final committed RTD Service Levels. Customer will not withhold, condition, or delay its consent to or execution of any such amendment.