Common use of SaaS Services Availability Clause in Contracts

SaaS Services Availability. 8x8 shall, itself or through one or more of its Partners or its Affiliates: (a) make the Ordered SaaS Services (which shall substantially conform to the applicable Documentation) available to Customer during the Effective Period (as defined in Clause 12) as set out in, and subject to the terms and conditions of, the Agreement; (b) provide the Ordered SaaS Services in accordance with the service levels set out in the SLA, which also sets out Customer’s sole and exclusive remedies with respect to any outages, downtime, or interruptions with respect to the Ordered SaaS Services or any failure by 8x8 to meet such service levels; and

SaaS Services Availability. 8x8 shall, itself or through one or more of its Partners or its Affiliates: (a) make the Ordered SaaS Services (which shall substantially conform to the applicable Documentation) available to Customer during the Effective Period (as defined in Clause 12) as set out in, and subject to the terms and conditions of, the Agreement; (b) provide the Ordered SaaS Services in accordance with the service levels set out in the SLA, which also sets out Customer’s sole and exclusive remedies with respect to any outages, downtime, or interruptions with respect to the Ordered SaaS Services or any failure by 8x8 to meet such service levels; and (c) provide Enterprise support for Ordered SaaS Services via telephone, web-based portal and web chat, as is further set out in 8x8’s support documentation.