SaaS. SPECIFICATIONS. License Software Hosting Services Support Services 1) Kendis will use its best efforts to correct all computer program errors or cause the owner or publisher to use its best efforts to correct all computer program errors related to the SaaS during the term of this Agreement. 2) Kendis agrees to help in using SaaS-based on the customer’s needs via email, live chat, and Kendis’s websites. Kendis agrees to maintain the self-help section on the website to include customer support pages with descriptions of product issues and resolutions and frequently asked questions. 3) Kendis will provide Customer with assistance related to the SaaS during normal business work days during the hours of 8:00 am to 5:15 pm Greenwich Mean Time Zone. Support will be limited outside business hours unless agreed separately with the customer
Appears in 2 contracts