Common use of SATISFACTION CERTIFICATE Clause in Contracts

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off ContractContract ") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Contract Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Contract Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's Suppliers performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Contract Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] Date: [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting Acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits Levels and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service CreditsLevels; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's Suppliers performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]Milestones: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or ServicesServices ] between the [insert Customer Contracting Authority(s) name] ("Customer"Contracting Authority”) and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyyyyyy ]. The definitions for any terms capitalised terms in this certificate are as set out in the Call Off Contract. [We confirm that all of the [Deliverables/Milestones] Deliverables relating to [ Milestone(s)]/[Milestone(s)] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. successfully Achieved by the Supplier in accordance with the Test relevant to those Milestone(s).] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇Contracting Authority] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance MonitoringMonitoring Requirements.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]Milestones: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or Services[Services ] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyyyyyy ]. The definitions for any terms capitalised terms in this certificate are as set out in the Call Off Contract. [We confirm that all of the [Deliverables/Milestones] Deliverables relating to [ Milestone(s)]/[Milestone(s)] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. successfully Achieved by the Supplier in accordance with the Test relevant to those Milestone(s).] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance MonitoringMonitoring Requirements.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods Products and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Productsand/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods Products and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods Products and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Productsand/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods Products and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] The Department for Work and Pensions FROM: [insert name of Customer] Date: [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting Acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits Levels and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service CreditsLevels; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.

SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or and Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or and Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or and Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.