Common use of Satisfaction Guarantee Clause in Contracts

Satisfaction Guarantee. BNBQ will offer BNBQ Customers a satisfaction guarantee with respect to any Used & Hard to Find Book sold via the BNBQ Dealer Direct Program. In connection *** Note: Confidential treatment has been requested with respect to the information contained within the "[***]" marking. The marked portions have been omitted from this filing and has been filed separately with the Securities and Exchange Commission. therewith, Alibris will facilitate BNBQ's fulfillment of such satisfaction guarantee by providing refunds for returned Used & Hard to Find Books as follows: (a) A full refund for any Used & Hard to Find Book that: (i) does not match the description of such Used & Hard to Find Book in the Alibris Book Database; (ii) is not delivered to the BNBQ Customer within [***] business days from the promised shipment date, if the Used & Hard to Find Book will be shipped to an address in the United States or Canada; or (iii) is not delivered to the BNBQ Customer within [***] business days from the promised shipment date, if the Used & Hard to Find Book will be shipped to an address outside the United States or Canada. The refund shall include the actual amount paid by a BNBQ Customer for such Used & Hard to Find Book plus any shipping or handling costs incurred by or on behalf of such BNBQ Customer in the delivery and return of the Used & Hard to Find Book as set forth on Exhibit F-4. No refund only be payable by Alibris except to the extent that BNBQ provides reimbursement to the BNBQ Customer. (b) A refund (excluding shipping and handling costs incurred by the BNBQ Customer) for any Used & Hard to Find Book returned by BNBQ Customer for any reason other than those described in Section 6.4(a). (c) BNBQ will in its absolute discretion determine the resolution of any dispute between a Participating Dealer and a BNBQ Customer or Alibris regarding the basis for a refund or the amount to be refunded by the Participating Dealer to the BNBQ Customer.

Satisfaction Guarantee. BNBQ will offer BNBQ Customers a satisfaction guarantee with respect to any Used & Hard to Find Book sold via the BNBQ Dealer Direct Program. In connection *** Note: Confidential treatment has been requested with respect to the information contained within the "[***]" marking. The marked portions have been omitted from this filing and has been filed separately with the Securities and Exchange Commission. therewith, Alibris will facilitate BNBQ's fulfillment of such satisfaction guarantee by providing refunds for returned Used & Hard to Find Books as follows: (a) A full refund for any Used & Hard to Find Book that: (i) does not match the description of such Used & Hard to Find Book in the Alibris Book Database; (ii) is not delivered to the BNBQ Customer within [***] business days from after the promised shipment datedate of the relevant Order, if the Used & Hard to Find Book will be shipped to an address in the United States or Canada; or (iii) is not delivered to the BNBQ Customer within [***] business days from after the promised shipment datedate of the relevant Order, if the Used & Hard to Find Book will be shipped to an address outside the United States or Canada. The refund shall include the actual amount paid by a BNBQ Customer for such Used & Hard to Find Book plus any shipping or handling costs incurred by or on behalf of such BNBQ Customer in the delivery and return of the Used & Hard to Find Book as set forth on Exhibit F-4. No refund only be payable by Alibris except to the extent that BNBQ provides reimbursement to the BNBQ Customer. (b) A refund (excluding shipping and handling costs incurred by the BNBQ Customer) for any Used & Hard to Find Book returned by BNBQ Customer for any reason other than those described in Section 6.4(a). (c) BNBQ will in its absolute discretion determine the resolution of any dispute between a Participating Dealer and a BNBQ Customer or Alibris regarding the basis for a refund or the amount to be refunded by the Participating Dealer to the BNBQ Customer.