Common use of Scheduled and Emergency Maintenance Clause in Contracts

Scheduled and Emergency Maintenance. 7.3.1 From time-to-time GIACOM may interrupt the Service to maintain, update or enhance software Equipment or other aspects of the Service and/or the GIACOM Network (“Maintenance Events”). GIACOM will, where possible, give the User a minimum of 5 Business Days advance notice of such events, and where possible will schedule Maintenance Events so as to cause minimum interruption of the Service. For the avoidance of doubt, it may not be possible to give such notice where interruption to the Service is necessary to deal with Incidents occurring in connection with the Service. 7.3.2 From time-to-time GIACOM may interrupt the Service to carry out emergency maintenance to the GIACOM Network in order to maintain appropriate levels of service quality and to provide where possible minimum impact to the Service. 7.3.3 GIACOM shall use reasonable endeavours to ensure that: • scheduled Maintenance Events will not exceed 3 hours in any calendar month; • emergency Maintenance Events will not exceed 3 hours in any calendar month. Provided That the User accepts that it may not be possible for GIACOM to provide the User with advanced notification of emergency Maintenance Events. 7.3.4 Any Maintenance Events which occur during Normal Business Hours, and which were not requested by the User, shall be considered downtime for the purpose of service availability measurement set out in clause 9.

Scheduled and Emergency Maintenance. 7.3.1 From time-to-time GIACOM to time Immervox may interrupt the Service to maintain, update or enhance software Equipment or other aspects of the Service and/or the GIACOM Immervox Network (“Maintenance Events”). GIACOM Immervox will, where possible, give the User Client a minimum of 5 2 Business Days advance notice of such events, and where possible will schedule Maintenance Events so as to cause minimum interruption of the Service. For the avoidance of doubt, it may not be possible to give such notice where interruption to the Service is necessary to deal with Incidents occurring in connection with the Service. 7.3.2 From time-to-time GIACOM to time Immervox may interrupt the Service to carry out emergency maintenance to the GIACOM Immervox Network in order to maintain appropriate levels of service quality and to provide where possible minimum impact to the Service. 7.3.3 GIACOM Immervox shall use reasonable endeavours to ensure that: • scheduled Maintenance Events will not exceed 3 hours in any calendar month; • emergency Maintenance Events will not exceed 3 hours in any calendar month. Provided That the User Client accepts that it may not be possible for GIACOM Immervox to provide the User Client with advanced notification of emergency Maintenance Events. 7.3.4 Any Maintenance Events which occur during Normal Business Hours, and which were not requested by the UserClient, shall be considered downtime for the purpose of service availability measurement set out in clause 9.

Scheduled and Emergency Maintenance. 7.3.1 From time-to-time GIACOM to time TALKTECH may interrupt the Service to maintain, update or enhance software Equipment or other aspects of the Service and/or the GIACOM TALKTECH Network (“Maintenance Events”). GIACOM TALKTECH will, where possible, give the User Client a minimum of 5 Business Days advance notice of such events, and where possible will schedule Maintenance Events so as to cause minimum interruption of the Service. For the avoidance of doubt, it may not be possible to give such notice where interruption to the Service is necessary to deal with Incidents occurring in connection with the Service. 7.3.2 From time-to-time GIACOM to time TALKTECH may interrupt the Service to carry out emergency maintenance to the GIACOM TALKTECH Network in order to maintain appropriate levels of service quality and to provide where possible minimum impact to the Service. 7.3.3 GIACOM TALKTECH shall use reasonable endeavours to ensure that: • scheduled Maintenance Events will not exceed 3 hours in any calendar month; • emergency Maintenance Events will not exceed 3 hours in any calendar month. Provided That the User Client accepts that it may not be possible for GIACOM TALKTECH to provide the User Client with advanced notification of emergency Maintenance Events. 7.3.4 Any Maintenance Events which occur during Normal Business Hours, and which were not requested by the UserClient, shall be considered downtime for the purpose of service availability measurement set out in clause 9.