Scheduled Downtime. Upland shall notify Customer and its Users with whom ▇▇▇▇▇▇ has communicated at least 72 hours in advance of all scheduled downtime of the Application in whole or in part (“Scheduled Downtime”) (a) not be scheduled between the hours of 8 a.m. and 9 p.m., Eastern Time, Monday-Friday (unless otherwise agreed by the parties in a signed writing), and (b) occur more frequently than 15 hours per calendar month.
Appears in 4 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Scheduled Downtime. Upland shall notify Customer and its Users with whom ▇▇▇▇▇▇ Upland has communicated at least 72 hours in advance of all scheduled downtime of the Application in whole or in part (“Scheduled Downtime”) (a) not be scheduled between the hours of 8 a.m. and 9 p.m., Eastern Time, Monday-Friday (unless otherwise agreed by the parties in a signed writing), and (b) occur more frequently than 15 hours per calendar month.
Appears in 1 contract
Sources: Master Services Agreement