Common use of Scheduled Maintenance Windows Clause in Contracts

Scheduled Maintenance Windows. Synacor will conduct System maintenance during a [*] window from [*] Eastern Time every [*], should the need for such maintenance arise (“Scheduled Maintenance”). Synacor may move or add maintenance windows as necessary upon Client’s written approval, and such approved maintenance will be considered Scheduled Maintenance. In the event a maintenance window will be needed in a given [*], Synacor will notify the Client no less than [*] prior to the window. If it is determined during the window that the Scheduled Maintenance will run over the allotted window, the Client will be notified immediately and receive regular updates until the maintenance is complete; provided that no such extension will be excluded for purposes of calculating Portal Availability, unless otherwise approved by Client in writing or by e-mail. During these scheduled maintenance windows and any extensions thereof, the system and services may be unavailable to Client and Client’s Users. [*]

Appears in 2 contracts

Sources: Master Services Agreement (Synacor, Inc.), Master Services Agreement (Synacor, Inc.)

Scheduled Maintenance Windows. Synacor will conduct System maintenance during a [*] ]window from [*] ]Eastern Time every [*], should the need for such maintenance arise (“Scheduled Maintenance”). Synacor will provide at least [*]advance written notice to Client for all Schedule Maintenance. Synacor may move or add maintenance windows as necessary upon Client’s written approval, and such approved maintenance will be considered Scheduled Maintenance. In the event a maintenance window will be needed in a given [*], Synacor will notify the Client no less than [*] ]prior to the window. If it is determined during the window that the Scheduled Maintenance will run over the allotted window, the Client will be notified immediately and receive regular updates until the maintenance is complete; provided that no such extension will be excluded for purposes of calculating Portal [*]Availability, unless otherwise approved by Client in writing or by e-mail. During these scheduled maintenance windows and any extensions thereof, the system and services may be unavailable to Client and Client’s Users. [*]

Appears in 1 contract

Sources: Master Services Agreement (Synacor, Inc.)