Scheduled Maintenance Windows. a. Lack of availability or untimely response of Customer to respond to incidents that require its participation for resolution. The TeraGo Cloud Drive customer portal, domain access to portal, and storage will be available or accessible ninety- nine point nine-nine percent (99.99%) of the time in a given month.
Appears in 1 contract
Sources: Service Level Agreement
Scheduled Maintenance Windows. a. Lack of availability or untimely response of Customer to respond to incidents that require its participation for resolution. The TeraGo Cloud Drive customer portal, domain access to portal, and storage will be available or accessible ninety- ninety-nine point nine-nine percent (99.99%) of the time in a given month.
Appears in 1 contract
Sources: Service Level Agreement