Scope and Requirements Clause Samples
The 'Scope and Requirements' clause defines the boundaries and specific obligations of the parties under the agreement. It typically outlines what services, products, or deliverables are included, as well as any standards, specifications, or timelines that must be met. By clearly stating what is expected and what is excluded, this clause helps prevent misunderstandings and disputes by ensuring all parties have a shared understanding of their responsibilities and the extent of the agreement.
Scope and Requirements. General Requirements In delivering the Customer Services, the Operator must act in accordance with the reasonable directions of the Principal or its nominated delegates, including Principal Policy. Customer Service The Operator is required to maximise the level of customer service provided at each Operator RVM, including by:
(A) being available for Customer engagement and complaints handling, whether in person at the RVM or by providing visible contact details;
(B) make available and publicly display contact details for any enquiries;
(C) minimise wait times at each RVM;
(D) ensure that public areas within the RVM and its surrounding areas are clean and tidy;
(E) ensure that any customer service notices required to be displayed by the Principal are appropriately displayed; and
(F) strive for continuous customer service improvement, including by seeking customer feedback through surveys or other such activities. Subject to item 3.3(b)(iii) below, the Operator must ensure that the opening hours of the Operator RVM meet the minimum requirements as set out in the Reference Schedule, are fixed, displayed and are made easily accessible to the public, such as via a website or displayed on public signage. The Operator must notify the Principal of the operating hours of the RVMs which it operates and notify the Principal of any changes to these operating hours and at least 14 days prior to the change. The Operator must give the Principal and Logistics Services access to real time data such as a dashboard to assist with collection scheduling, and must also provide feedback on proposed collection schedules set by Logistics Services to Logistics Services and the Principal where it considers such feed back would be of assistance to the Principal or Logistics Services. Marketing and branding The Operator is required to display marketing and branding materials as directed by the Principal at each Operator RVM. In addition to the Site Presentation Materials set out at Schedule 13, this includes:
(A) ensuring that any Scheme branding, including signage and materials provided by the Principal and/or the State is appropriately displayed;
(B) ensuring that any materials developed by the Operator are approved by the Principal and are consistent with the Scheme branding guidelines developed by the Principal (such as colour schemes, signage or otherwise); and
(C) ensuring appropriate and consistent signage at entry points to each Operator RVM to allow Customers to easily recogni...
Scope and Requirements. General Requirements In delivering the Container Collection Services, the Operator must:
(A) act in accordance with the directions of the Principal or nominated delegates;
(B) ensure that all activities are undertaken in a manner that maximises the redemption of Containers;
(C) undertake all reasonable measures to minimise and prevent fraud in respect of the Scheme; and
(D) allow the Principal, or any party appointed by the Principal, reasonable access and assistance to its operations, facilities and records to support Scheme audit and verification activities. Accessibility The Operator must ensure that:
(A) each Operator RVM operated is available to the general public;
(B) each Operator RVM is accessible to people with disabilities and complies with all relevant laws, standards and codes regarding disability access;
(C) the opening hours of the Operator RVM are reasonable in light of the volume of Containers collected at the Operator RVM, and the Operator RVM is open and operational, with capacity to accept Containers, during the Minimum Operating Hours; and
(D) without limiting section 2.3(b)(i)(C), ensure that each Operator RVM is regularly emptied to maintain capacity to accept Containers and is otherwise kept in good working order. IT Platform and Customer Scheme Accounts The Operator must:
(A) utilise the IT Platform and POS System, and as directed by the Principal to deliver the Operational Services;
(B) use the Customer Scheme Account; and
(C) not:
(1) offer to any Customer; or
(2) require any Customer to utilise, in connection with the Scheme:
(3) any unique identifier assigned to a Customer other than the Customer Scheme Account; or
(4) any form of information technology system or software (including any downloaded application) other than the IT Platform. The Operator must satisfy the following requirements in respect of any IT Equipment that utilises the IT Platform:
(A) The Operator must provide:
Scope and Requirements. Scope Requirements Contractor Commitment:
Scope and Requirements. Approvals and Permits The Operator must:
(A) maintain all applicable approvals required to perform the Operational Services;
(B) maintain all applicable permits required to perform the Operational Services;
(C) maintain all applicable licenses required to perform the Operational Services; and
(D) provide the Principal with evidence that all applicable approvals and permits are held within 5 Business Days of the request of the Principal. Workplace health and safety The Operator must comply with the Work Health and Safety Act 2020 (WA) at all times and in all of its operations. The Operator will be required to develop policies that are compliant with the Work Health and Safety Act 2020 (WA) and any other relevant Legislation and Regulations, and any reasonable requests from the Principal. These policies will need to be provided to the Principal at least annually, and must:
(A) ensure appropriate training and competency of staff;
(B) include the development and implementation of induction training plans for all staff; and
(C) ensure all staff are trained in personal protective equipment requirements and comply with personal protective equipment requirements at all times. The Operator must ensure appropriate instructions, policies and procedures are in place to support workplace health and safety, including development, implementation and training in regards to:
(A) Standard operating procedures, including ensuring standard operating procedures are made available and accessible to all staff;
(B) onsite traffic management plans for each Operator RVM; and
(C) public access plans and exclusion zones, including a child safety policy regarding the safety and adult supervision of children onsite. In relation to equipment and hazardous materials, the Operator must:
(A) prepare, maintain and update an asset register containing details of all equipment;
(B) prepare, maintain and update a register of all hazardous materials and goods;
(C) ensure appropriate storage of equipment and hazardous goods; and
(D) develop protocols and standard operating procedures for equipment and hazardous goods (such as no-smoking policies near hazardous goods). The Operator must undertake a proactive approach to the identification of risks and hazards and undertake all reasonable actions to eliminate or control these risks, including:
(A) undertaking regular site risk assessments for each Operator RVM;
(B) undertaking regular equipment risk assessments for all equipment; and
(C) reporting ...
Scope and Requirements. Scope Requirements Contractor Commitment: Contractor Commitment: Category Maximum Rate Per Hour Application Developer Regular Business Hours* Software Tester Regular Business Hours* IT Architect Regular Business Hours*
Scope and Requirements. In accordance with the regulations in force in the countries concerned and those of the European area, [university short name], [name of Facutly/Department etc.] and TH Köln, [name of Faculty/Institute] hereby establish a joint supervision of the doctoral project of [name of doctoral candidate], born on [Day.Month.Year] in [city], a citizen of [country] on the following subject: [dissertation/thesis subject]. The doctoral candidate is bound to comply with the admission requirements for doctoral studies in accordance with the prevailing provisions of [university short name]. The joint supervision of the doctoral project shall commence on [Day.Month.Year] / will take effect from the date of enrolment of the doctoral candidate at one of the/both universities. It will continue for a period of 3 years, which may be extended or renewed if required and if in accordance with the regulations governing procedures for the doctorate at the university conferring the doctoral degree.
Scope and Requirements. Supply of a single new HPLC system and server located operating system and data storage to replace the current equipment in accordance with the product specification below. Delivery required on or before 31st March 2012.
Scope and Requirements. Scope Requirements
Scope and Requirements. The functions included in Single Sign On Services and the procedures by which the Single Sign On Services are to be provided are set forth in the Single Sign On Requirements document (the “Requirements Document”). The Requirements Document sets forth and defines the requirements and components that Member must meet to complete an interface to the MemberPay System that is necessary to access and receive the MemberPay Single Sign On Services. The parties understand and agree that, if a Member’s Online Banking ( “OLB” ) Provider needs to take any action or perform any services in order for that Member to receive MemberPay Single Sign On Services, that Member shall be responsible for (i) causing its OLB Provider to timely complete any such action or services, and (ii) any costs or fees assessed by its OLB Provider related to such action or services. The parties understand and agree that Alloya shall not be responsible for any cost, fees or expenses related to any action taken or service provided by a Member’s OLB Provider that are necessary for that Member to receive MemberPay Single Sign On Services.
Scope and Requirements. Mobilisation The Operator must comply with the relevant mobilisation requirements (depending upon whether the Drop-Off Refund Point is new or refurbished) for a Drop-Off Refund Point set out in Schedule 3 and in respect of the specifications and branding requirements in the Agreement for Drop-Off Refund Points, and ensure that such mobilisation activities for each Drop- Off Refund Point are complete on the relevant dates in any Mobilisation Plan approved by the Principal and in any event are complete by the relevant Mobilisation Completion Date set out in Item 10. Unless otherwise agreed by the Principal in writing, the Operator must not commence the collection of Bags from a Drop-Off Refund Point as part of the Drop & Go Services until that Drop-Off Refund Point has been mobilised in accordance with the relevant mobilisation requirements in the Agreement, including in respect of the infrastructure and branding specifications of that Drop-Off Refund Point. The Operator acknowledges and agrees that the Principal may (at its sole discretion), elect to undertake (either itself or by engaging a third party) any of the relevant mobilisation activities in respect of a Drop-Off Refund Point (including procuring and gifting the infrastructure for the Drop-Off Refund Point) to the Operator, at the Principal's own cost. The Principal will notify the Operator in writing of any such mobilisation activities that the Principal agrees to undertake. IT Platform and Customer Scheme Accounts The Operator must utilise the IT Platform in accordance with section 3 of Schedule 4, or such alternative system as the Principal may otherwise direct the Operator to use from time to time, to:
(A) record and track the receipt, counting and sorting of the Bags and their Containers in the Driver App, Bag Receipt Process and POS System and in accordance with any other process required from time to time by WARRRL, to enable the processing of the Refund Amount and payment of the Refund Amount to the relevant Customer Scheme Account;
(B) identify and process non-labelled Bags in accordance with the Principal's 'Unidentified Bag Process' (which is on the Principal's Refund Point Operator portal and may be updated by the Principal from time to time) and any other processes the Principal may reasonably require from time to time; and
(C) track the movements of the trucks transporting the Bags from the Drop-Off Refund Points in accordance with the Principal's designated system for tracking trucks...