Scope of Support and Maintenance Services Clause Samples

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Scope of Support and Maintenance Services. Motive shall use commercially reasonable efforts to provide the following services for the Licensor Software during the hours specified: · Maintain a center capable of receiving information from Mercury Interactive through the Motive client technology, electronic mail, fax, or telephone. · Information will also be made available via the Internet, including but not limited to, frequently asked questions, known issues, and maintenance downloads. · Standard support and error correction allow for up to 4 (four) people designated by the Mercury Interactive for each Mercury Interactive or Affiliate contact center geography (currently the U.S., Europe, Middle, East, Africa, Asia Pacific and Japan) to Motive in writing to have access to the Motive support organization (“Authorized Contact Persons”). Licensor shall endeavor to reasonably accommodate request for additional contacts free of charge (up to a total of 8 designated contacts if the Mercury Interactive Products with which the Licensor Software are integrated is limited to the Topaz line of products, but if such integrated Mercury Interactive Products expand to other Mercury Interactive product lines, then Licensor shall not unreasonably withhold its consent to add additional requested contacts) as the volume of End Users sublicenses increase or for additional geographic support centers. For any other requests, additional contacts may be purchased, if so desired by the customer, for an additional fee per maintenance term. Unlimited access to Licensor’s support web site, currently “Motive esource”. · All inquiries to technical support must be made by an Authorized Contact Person. · All Licensor Software “Updates” as defined in the Agreement and the delivery provisions therein. · Motive shall make reasonable effort to accommodate requests for modifications or additional features; however, Motive is under no obligation to incorporate those requests from Mercury Interactive in future releases of any product or product component unless otherwise agreed upon in the Agreement under an applicable Exhibit.
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Scope of Support and Maintenance Services. Stilog will provide the following Services subject to Licensee’s payment of the fees indicated on applicable Proposal:
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Scope of Support and Maintenance Services. (a) Software Assurance (“SA”) services consist of the following: 1. New Software Releases - including software patches, bug fixes, modifications and updates (collectively, “Software Updates”). 2. Access to the BPA Community site where you can download BPA’s software, find technical documentations, FAQ’s and access the BPA Support Center (Help Desk). A maximum of 3 registered contacts can access the BPA Community site (usually trained administrators). 3. Web-based submission of incidents and requests to the BPA support center during the normal business hours: The BPA Support Center (Help desk) operates from Monday to Friday from 8.00am to 5.00pm CET (business hours). The BPA support center is closed during the Swiss Public Holidays. Limited support services may be given during those days. 4. Initial response time (Online, Email only): Best effort. BPA will use commercially reasonable efforts to provide a rapid initial response to high-level severity (severe loss of service) incident reports. 5. One (1) non-production license for each production license purchased / rented (for On-Premise licenses). (b) Premium Support (“PS”) services consist of all SA services plus: 1. Priority on incident reports: BPA will use commercially reasonable efforts to provide an initial response to incident reports within 8 hours of our receipt of the report. 2. A permanent hosted site collection to test your configurations with the latest releases. 3. Outbound technical phone support (when needed) during the BPA Support Center operating hours. 4. A maximum of 6 registered contacts can access the BPA Community site. 5. Unlimited non-production licenses.
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Scope of Support and Maintenance Services. Pyramid will provide the following Services subject to Subscriber’s payment of the Subscription fees set forth on Order Forms:
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Scope of Support and Maintenance Services 
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Related to Scope of Support and Maintenance Services

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Operation and Maintenance Manuals Receipts for transmittal of Operation and Maintenance Manuals, Brochures and Data to the Design Professional (or Commissioning Agent) as required by Section 6.1.1.5.