Support and Maintenance Clause Samples

Support and Maintenance. During the Subscription Term, Agilent shall maintain the Software and update the Documentation in accordance with Service Description Exhibit. Maintenance covers updates, bug fixes, small improvements, and upgrades of the Software or Documentation. Upgrades to newer versions of the Software do not include new functional modules. During the term of the Agreement, Agilent shall provide support to Authorized Users in accordance with the Service Description Exhibit.

Support and Maintenance. Flexera Software shall provide the level of support and maintenance services (“Support and Maintenance”) set forth on the applicable Order Confirmation, if any, during such period as Licensee has paid the applicable fee. Support and Maintenance will be provided in accordance with Flexera Software’s then-current Support and Maintenance terms. Subscription license fees include Support and Maintenance for the duration of the Subscription Period.

Support and Maintenance. GP shall have no obligation (to Evaluation Laboratory or otherwise) to support or maintain the Licensed Works or any portion thereof.

Support and Maintenance. Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing. 7 LIMITED WARRANTY. Licensor warrants for the Warranty Period (i) that if the Licensed Software is supplied via media, then the media will be free from defects in materials or workmanship under normal use and (ii) that the copy of the Licensed Software delivered to Licensee conforms in all material respects to the Documentation. As the sole and exclusive remedy for not meeting part (i) of the above warranty, Licensor’s sole obligation shall be to repair or replace free of charge any defective media on which the Licensed Software is delivered if the media is returned to Licensor by Licensee during the Warranty Period. As the sole and exclusive remedy for not meeting part (ii) of the above warranty, Licensor shall repair or replace the Licensed Software free of charge so that it conforms with the warranty or, if Licensor reasonably determines that such remedy is not economically or technically feasible, Licensee shall be entitled to a full refund of the license fee and any maintenance fee paid by Licensee with respect to that particular Licensed Software. Upon such refund Licensee’s license to use such Licensed Software will terminate. The warranty set forth in this Section 7 shall not apply if the defect in the Licensed Software is the result of: (a) the Licensed Software not being used in accordance with the Documentation, this License Agreement or with the platform(s) for which the Licensed Software has been designed and licensed by Licensor; or (b) the Licensed Software having been altered, modified or converted by Licensee or any third party except...

Support and Maintenance. From time to time UPS, in its sole discretion, may, in response to Your request, choose to provide support or maintenance for the Software (“Support Services”). You hereby authorize UPS and its authorized agents (the “Support Providers”), in order to provide Support Services, to access the Software, other applications which You may be using in conjunction with the Software and Your computer systems either (1) remotely, via the Internet or other means (which may require the installation of additional software on Your computer systems by UPS or the Support Providers) (“Support Software”), or (2) through on-site visits at specific times as mutually agreed upon by the parties. Each support session using Support Software will be separately approved by You. During such sessions UPS may see the Software as operating on the Your computer system and UPS may assist You in making modifications to Your computer systems. You further grant UPS and Support Providers the right to manipulate and modify the Software and Your computer systems, applications, files and data as reasonably necessary to provide You with Support Services. However, You agree that any Support Services will be provided at UPS’s discretion and nothing in the Agreement shall be interpreted to obligate UPS to provide any Support Services.

Support and Maintenance. RSA agrees to provide the maintenance and support specified in this Support Agreement and You agree to pay RSA's then-current annual support fee ("Support Fee").

Support and Maintenance. Flexera Software shall have no support or maintenance obligations whatsoever to Customers.

Support and Maintenance. Email support between 9 am and 5 pm Monday to Friday excluding NI public holidays. Correction of critical errors or assistance to overcome specific software problems but excluding: defects or errors resulting from any modifications made by any person other than Us; any version of the IP other than the current release; incorrect use of the IP or operator error; any fault in the equipment or in any programs used in conjunction with the IP; defects or errors caused by the use of the IP on or with equipment or programs not supplied by or approved in writing by Us provided that for this purpose any programs designated for use with the IP shall be deemed to have Our written approval; and Information on availability of new versions of software. We may make an additional charge for any services provided by Us: at Your request but which do not qualify under the error correction service by virtue of any of the exclusions referred to above; or at Your request but which We find are not necessary. SCHEDULE 2

Support and Maintenance. 5.1. Medialooks shall provide you with updates, bug fixes and email support in connection with commercially licensed Products for one (1) year, unless alternative terms have been explicitly granted to you in writing by Medialooks, subject to your payment of the applicable License Fee and compliance with this License. Medialooks uses good faith efforts to address all known issues, but cannot make any warranty or guarantee on release schedules, release level updates or whether any release will be error-free and cure the known issue it was developed to address. 5.2. We encourage you to keep your subscription current to enable you to use the most recent version of the Products and to ensure that all the parts of our Products are compatible with each other. We do not guarantee that the various parts of our Products will work together if the parts are from different Product releases. We offer substantial discounts for timely subscription renewals. 5.3. Support for the Product covered by this License is available through the Medialooks support case management system or via email. You may file a support case at the Support section of our website. A case number will be assigned to you and your request will be answered by an authorized support representative of Medialooks. 5.4. If a Product is discontinued, support will be provided until the expiration of the current subscription period. The option to renew the subscription will not be provided. Instead, a migration path to a replacing Product may be offered. 5.5. You may request additional consulting, development, maintenance and support services from Medialooks at any time. Fees are available by quotation and are subject to change without notice. Such additional services are not provided under this License, but are furnished pursuant to a separate written agreement. Please contact us at ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ for pricing, terms and further information about such services. 5.6. We require that you maintain at least one working email address so that we can provide you with information about your subscription, renewal offers, and new features and fixes to the licensed products. We reserve the right to make occasional cross-promotions to inform you about related products and add-ons.