Scope of Support Services. The scope of the Support Services provided to Customer includes: general assistance and support regarding the installation of the Software, basic technical configuration of the Software, developer assistance on how to use the Software, and Error correction. Development Support Services are not available for production systems. Hazelcast will provide Support Services to Customer in accordance with this Support Services Policy.. Hazelcast reserves the right to reasonably modify this Support Services Policy, but not to materially diminish the level of Support Services during the applicable Subscription Term.
Appears in 2 contracts
Sources: Enterprise License and Support Services Subscription Agreement, Enterprise License and Support Services Subscription Agreement