Section 504 Grievance Procedures. Within sixty (60) calendar days of the Effective Date of this Agreement, Genesis shall develop and submit to OCR a Section 504 Grievance Procedure for addressing complaints of disability discrimination, including complaints regarding the failure to provide appropriate auxiliary aids and services. The Section 504 Grievance Procedure must be consistent with 45 C.F.R. § 84.7. A sample has been provided at Attachment C for your reference. Genesis will update the Section 504 Coordinator with information contained in the Section 504 Grievance Procedures, as necessary. OCR shall review the Section 504 Grievance Procedure within fifteen (15) calendar days of receipt. The Grievance Procedure shall not be implemented by Genesis without the approval of OCR. Genesis shall implement this Grievance Procedure within thirty (30) calendar days of OCR’s approval, or as indicated in Attachment B applicable to New Facilities. Within thirty (30) calendar days of approval by OCR, or as indicated in Attachment B applicable to New Facilities, Genesis’ Section 504 Coordinators’ designee(s) shall be available to assist interested persons in filing Section 504 grievances and shall forward all completed grievances to the Section 504 Coordinators for appropriate action. Genesis shall take steps to notify Genesis Staff, Patients, Companions, and interested persons of the information contained in the Section 504 Grievance Procedure. This information shall be communicated as follows: 1. Within thirty (30) calendar days after approval by OCR or as indicated in Attachment B for New Facilities, Genesis shall post copies of the Section 504 Grievance Procedure of conspicuous size and print in visible locations in all Genesis facilities. This document shall include the title and contact information for the specific facility’s Section 504 Coordinator; 2. Within thirty (30) calendar days after approval by OCR, or as indicated in Attachment B for New Facilities, Genesis shall publish in its Admissions Kits, and on its website, the Section 504 Grievance Procedure. This document shall direct individuals to: contact the Corporate Section 504 Coordinator at a specified telephone number, physical address, or unique email address or in the alternative, to contact their facility’s administrator. 3. Genesis’ Section 504 Coordinators (and their designee(s)) shall be responsible for maintaining and providing copies of the Section 504 Grievance Procedure to interested persons and having alternative formats of the Section 504 Grievance Procedure such as Braille, large print, and audiotape available to interested persons when necessary.
Appears in 1 contract
Sources: Settlement Agreement
Section 504 Grievance Procedures. Within sixty (60) calendar days of the Effective Date of this Agreement, Genesis ADC shall develop and submit to OCR a the Section 504 Grievance Procedure at Attachment C for addressing complaints of disability discrimination, including complaints regarding the failure to provide appropriate auxiliary aids and services. The Section 504 Grievance Procedure must be consistent with 45 C.F.R. § 84.7. A sample has been provided at Attachment C for your reference. Genesis ADC will update the Section 504 Coordinator with information contained in the Section 504 Grievance Procedures, as necessary. OCR shall review the Section 504 Grievance Procedure within fifteen (15) calendar days of receipt. The Grievance Procedure shall not be implemented by Genesis ADC without the approval of OCR. Genesis shall implement this Grievance Procedure within thirty (30) calendar days of OCR’s approval, or as indicated in Attachment B applicable to New Facilities. Within thirty (30) calendar days of approval by OCR, or as indicated in Attachment B applicable to New Facilities, Genesis’ ADC’s Section 504 Coordinators’ Coordinator’s designee(s) shall be available to assist interested persons in filing Section 504 grievances and shall forward all completed grievances to the Section 504 Coordinators Coordinator for appropriate action. Genesis ADC shall take steps to notify Genesis ADC Staff, Applicants, Patients, Companions, and interested persons of the information contained in the Section 504 Grievance Procedure. This information shall be communicated as follows:
1. Within thirty (30) calendar days after approval by OCR or as indicated in Attachment B for New FacilitiesOCR, Genesis ADC shall post copies of the Section 504 Grievance Procedure of conspicuous size and print in visible locations in all Genesis facilities. This document shall include the title ADC facilities and contact information for the specific on each such facility’s Section 504 Coordinatorand/or service’s website;
2. Within thirty ADC shall publish the Section 504 Grievance Procedure in patient handbooks or in similar publications within sixty (3060) calendar days after of approval of the Grievance Procedure by OCR; and
3. ADC shall offer additional assistance, or as indicated in Attachment B for New Facilitiesincluding prominently displayed signage translated into frequently encountered languages, Genesis shall publish in its Admissions Kits, and on its website, when limited written English proficiency may be a barrier to the Patient’s and/or Companion’s understanding of the Section 504 Grievance Procedure.
4. This document shall direct individuals to: contact the Corporate ADC’s Section 504 Coordinator at a specified telephone number, physical address, or unique email address or in the alternative, to contact their facility’s administrator.
3. Genesis’ Section 504 Coordinators (and their his/her designee(s)) shall be responsible for maintaining and providing copies of the Section 504 Grievance Procedure to interested persons and having persons, including in alternative formats of the Section 504 Grievance Procedure such as Braille, large print, and audiotape available to interested persons when necessaryaudiotape.
Appears in 1 contract
Sources: Settlement Agreement
Section 504 Grievance Procedures. Within sixty (60) calendar days of the Effective Date of this Agreement, Genesis DCH shall develop adopt and submit to OCR a the Section 504 Grievance Procedure at Attachment C for addressing complaints of disability discrimination, including complaints regarding the failure to provide appropriate auxiliary aids and services. The Section 504 Grievance Procedure must be consistent with 45 C.F.R. § 84.7. A sample has been provided at Attachment C for your reference. Genesis DCH will update the Section 504 Coordinator with information contained in the Section 504 Grievance Procedures, as necessary. OCR shall review the Section 504 Grievance Procedure within fifteen (15) calendar days of receipt. The Grievance Procedure shall not be implemented by Genesis DCH without the approval of OCR. Genesis shall implement this Grievance Procedure within thirty (30) calendar days of OCR’s approval, or as indicated in Attachment B applicable to New Facilities. Within thirty (30) calendar days of approval by OCR., or as indicated in Attachment B applicable to New Facilities, Genesis’ DCH’s Section 504 Coordinators’ Coordinator’s designee(s) shall be available to assist interested persons in filing Section 504 grievances and shall forward all completed grievances grievance to the Section 504 Coordinators Coordinator for appropriate action. Genesis DCH shall take steps to notify Genesis the DCH Staff, Applicants, Patients, Companions, and interested persons of the information contained in the Section 504 Grievance Procedure. This information shall be communicated as follows:
1. Within thirty (30) calendar days after approval by OCR or as indicated in Attachment B for New FacilitiesOCR, Genesis Doctors’ Center Hospitals shall post copies of the Section 504 Grievance Procedure of conspicuous size and print in visible locations in all Genesis facilities. This document shall include the title DCH facilities and contact information for the specific on each such facility’s Section 504 Coordinatorand/or service’s website;
2. Within thirty (30) calendar days after approval by OCR, or as indicated in Attachment B for New Facilities, Genesis DCH shall publish in its Admissions Kits, and on its website, the Section 504 Grievance ProcedureProcedure in patient handbooks or similar publications within sixty (60) calendar days of approval of the Grievance Procedure by OCR; and
3. This document shall direct individuals to: contact the Corporate DCH’s Section 504 Coordinator at a specified telephone number, physical address, or unique email address or in the alternative, to contact their facility’s administrator.
3. Genesis’ Section 504 Coordinators (and their his/her designee(s)) shall be responsible for maintaining and providing copies of the Section 504 Grievance Procedure to interested persons and having persons, including in alternative formats of the Section 504 Grievance Procedure such as Braille, large print, and audiotape available to interested persons when necessaryaudiotape.
Appears in 1 contract
Sources: Voluntary Resolution Agreement