Service Attributes Sample Clauses
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Service Attributes. To provide billing and administration services, we may process Service Attributes in the Wasabi region(s) where you use the Service Offerings and the Wasabi regions in the United States. To provide you with support services initiated by you and investigate fraud, abuse or violations of this Agreement, we may process Service Attributes where we maintain our support and investigation personnel.
Service Attributes. The Service Attributes define the level of service that AAPT aims to supply to You.
Service Attributes. To provide billing and administration services, we may process Service Attributes in the AWS region(s) where you use the Service Offerings and the AWS regions in the United States. To provide you with support services initiated by you and investigate fraud, abuse or violations of this Agreement, we may process Service Attributes where we maintain our support and investigation personnel.
Service Attributes. To provide billing and administration services, we may process Service Attributes applicable to your use of the Service Offerings, both in the Account Country and/or the United States. To provide you with support services initiated by you and investigate fraud, abuse or violations of this cywestEdge Agreement, we may process Service Attributes where we maintain our support and investigation personnel.
Service Attributes. The Service Attributes define the level of service that We are committed to delivering to You.
Service Attributes. To provide billing and administration services, we may process Service Attributes in the ▇▇▇▇▇▇▇▇.▇▇ region(s) where you use the Service Offerings and the ▇▇▇▇▇▇▇▇.▇▇ regions in the United States. To provide you with support services initiated by you and investigate fraud, abuse or violations of this Agreement, we may process Service Attributes where we maintain our support and investigation personnel.
Service Attributes. To provide billing and administration services, SELLER may process Service Attributes in the SELLER region(s) where Customer uses the Service Offerings and the SELLER regions in the United States. To provide Customer with support services initiated by Customer and investigate fraud, abuse or violations of this Agreement, SELLER may process Service Attributes where SELLER maintains its support and investigation personnel. DOC# 416371_30 buyer SELLER Enterprise Agreement CONFIDENTIAL
Service Attributes. To provide user-initiated support services and investigate potential fraud, abuse, or violations of this Agreement, we may process Service Attributes in regions where we have support and investigation personnel.
Service Attributes. To provide billing and administration services, AWS may process Service Attributes in the AWS region(s) where Customer uses the Service Offerings and the AWS regions in the United States. To provide Customer with support services initiated by Customer and investigate fraud, abuse or violations of this Agreement, AWS may process Service Attributes where AWS maintains its support and investigation personnel.
Service Attributes. The Service Attributes define the level of service that We are committed to delivering to You. Service Reception Answering a telephone call from a Customer and logging information relevant to a fault or other details relevant to the service required. Fault Reporting: Call Reception is available 24 hours a day, 7 days a week, 52 weeks a year Daily average - 85% of calls will be answered within 20 seconds. Billing and Provisioning Enquiries: Call Reception is available on NSW Business Days, 0830 to 1730 EDST for provisioning and 0830 to 2000 EDST for billing. Daily average - 85% of calls will be answered within 20 seconds. Standard Service Hours Those hours during which the AAPT Service Operations Centre (SOC) is staffed and infrastructure monitoring systems are operational and alarm surveillance occurs. 24 hours a day, 7 days a week, 52 weeks a year. Fault Classification All faults are classified as follows: Interrupted: Service is non-operational. Non-Interrupted: Service is degraded but still operational. Faults are classified by the SOC and advised to the Customer on initial response. Response Time The elapsed time, during Standard Service Hours, between the Customer reporting a fault to AAPT or AAPT responding to an alarm, and AAPT contacting the Customer to provide the following details: • fault classification • initial diagnosis • an estimated time to restore, if known. Interrupted Faults - 60 minutes Non-Interrupted Faults - 4 hours Progress Updates Updates on the status of service restoration activity. Hourly for Interrupted Faults On a significant event basis or as agreed for all other faults. Service Restoration The elapsed time, during Standard Service Hours, between the Customer reporting a fault to AAPT or AAPT responding to an alarm, and confirmation to the Customer that the Service has been restored to the levels defined in the Service Description (Part 1). Restoration time will vary by Fault Classification, by Core, Access and AAPT CPE and also by the Customer selected Service Level (Enhanced, A, B or C) as outlined in Table 1. Network Availability for: AAPT CPE Access Core Our Network is engineered to deliver the following availability: AAPT CPE Availability is defined as the availability of the AAPT provided and owned equipment located on the Customer's premises (CPE) connected to the access NTU, the point of demarcation being the LAN port on the CPE to which the Customer's own equipment is connected. Access Availability is defined as the ...