Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours. 11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age. 11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals. 11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures. 11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇; at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 2 contracts
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email (▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇); at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇-▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇; at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇; at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇; .▇▇▇ at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s pharmacy‟s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved.
11.6. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇(insert local NHS England email address); at least one month’s month‟s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved.
11.6. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇▇ ; at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇.▇▇▇; at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇; at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇-▇▇▇▇@▇▇▇.▇▇▇; ▇ at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved.
11.6. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇; ▇ at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s pharmacy‟s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved.
11.6. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email pharmacy ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇; at .▇▇▇ least one month’s month‟s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇; at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇; at least one month’s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement
Service Availability. 11.1. The pharmacy contractor should ensure that the service is available throughout the pharmacy’s pharmacy‟s core and supplementary opening hours.
11.2. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age.
11.3. If the service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. The pharmacy must inform the GP practice(s) directly to temporarily stop referrals.
11.4. In the event of the GP practice not getting through to the pharmacy via electronic messaging, or patients reporting that they have been unable to speak to the pharmacist on two consecutive patient referrals, NHS England and NHS improvement may investigate this issue and action may be taken in line with existing dispute resolution procedures.
11.5. In the event of problems with service provision by a pharmacy, the local NHS England and NHS Improvement team will assess the ongoing ability of the pharmacy to deliver the service. In the intervening period, the GP practice will be advised not to send referrals to that pharmacy until the issue is resolved. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England and NHS Improvement via email ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇; at least one month’s month‟s notice must be provided prior to the cessation of service provision.
Appears in 1 contract
Sources: Service Level Agreement