Common use of Service Continuity and Disaster Recovery Services Clause in Contracts

Service Continuity and Disaster Recovery Services. Service continuity and disaster recovery Services are the activities associated with providing infrastructure, resources, and processes required to restore Services in the event of a disaster in accordance with Symetra’s disaster recovery plan. ACS must demonstrate that it will consistently meet or exceed Symetra Service (a/k/a business) continuity and disaster recovery requirements. Without limiting the terms set forth in Section 2.5.7 of the Agreement, the following table identifies each Party’s Service continuity and disaster recovery roles and responsibilities. 1. Define Symetra Services continuity and disaster recovery strategy, requirements and scenarios X 2. Recommend best practice Services continuity and disaster recovery strategies, policies and procedures X 3. As needed, assist Symetra in other continuity and emergency management activities X 4. Develop and implement detailed disaster recovery plan, processes and solutions (e.g., hardware, software, network, back up method, recovery method, Third Party connectivity and communication) to achieve Symetra’s disaster recovery requirements including ACS’ ability to comply with the continuity and disaster recovery SLRs X 5. Define data (e.g., file system, database, and flat files) replication, backup and retention requirements X 6. Establish processes to ensure disaster recovery plans are kept up to date and reflect changes in Symetra environment X 7. Review and approve disaster recovery plan X 8. Manage Third Party disaster recovery vendor contracts, including updates on equipment required to recover Symetra systems (if part of ACS disaster recovery solution) X 9. Establish disaster recovery test requirements X 10. Perform scheduled ACS disaster recovery tests per Symetra policies and provide all technical resources required to execute the test and to resolve issues encountered during the test X 11. Coordinate involvement of users for disaster recovery testing (e.g., Symetra, Third Parties, and End-Users) X 12. Participate in disaster recovery tests X 13. Track and report disaster recovery test results to Symetra X 14. Review and approve disaster recovery testing results X Confidential Information Page 27 August 1, 2009 Schedule 2A—Cross-Functional Services SOW 15. Develop action plan to address disaster recovery testing results X 16. Approve action plan X 17. Implement action plan and provide on-going status until completion X 18. Initiate the disaster recovery plan in the event of a Symetra disaster recovery situation per the disaster recovery policies and procedures X 19. Initiate the disaster recovery plan in the event of an ACS disaster recovery situation and notify Symetra per disaster recovery policies and procedures X 20. Coordinate with Symetra during an ACS disaster recovery situation per disaster recovery policies and procedures X