Common use of Service Coordinator Clause in Contracts

Service Coordinator. i. Contractor’s Service Coordinator will lead the triage and ticketing processes, serving as an escalation point for unresolved P1 and P2 issues. ii. Contractor’s Service Coordinator will be the State’s primary contact for the ITSM solution, “ServiceNow.”

Service Coordinator. i. Contractor’s Service Coordinator will lead the triage and ticketing processes, serving as an escalation point for unresolved P1 and P2 issues.; and ii. Contractor’s Service Coordinator will be the State’s primary contact for the ITSM solution, “ServiceNow.”