Service Coverages and Response Times Clause Samples

Service Coverages and Response Times. Satellite Vendor shall have no obligation to provide any enhanced service coverage, except by mutual written agreement of both parties (including payment to Satellite Vendor of an additional, agreed upon charge) beyond Continuous Service Coverage (24 hours per day, 365 days per year), as described herein. After authorization of field service dispatch, Satellite Vendor will dispatch a customer service representative (“CSR”) to be onsite at County’s premises, in accordance with the maintenance response time table given below (measured from the time of authorization by Satellite Vendor). MAINTENANCE RESPONSE TIME TABLE DISTANCE FROM SERVICE OFFICE RESPONSE TIME 0 - 50 miles 51 - 100 miles 101 - 150 miles 151 - 200 miles Over 200 miles 4 hours 5 hours 6 hours 10 hours 24 hours Response times will be met for at least 90% of all customer service calls placed in a given calendar month.
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Service Coverages and Response Times. Satellite Vendor shall have no obligation to provide any enhanced service coverage, except by mutual written agreement of both parties (including payment to Satellite Vendor of an additional, agreed upon charge) beyond Continuous Service Coverage (24 hours per day, 365 days per year), as described herein. County of Orange Health Care Agency D-5 MA-042-1201042115011466 After authorization of field service dispatch, Satellite Vendor will dispatch a customer service representative (“CSR”) to be onsite at County’s premises, in accordance with the maintenance response time table given below (measured from the time of authorization by Satellite Vendor). Distance From Service Office Response Time 0 - 50 miles 51 - 100 miles 101 - 150 miles 151 - 200 miles Over 200 miles 4 hours 5 hours 6 hours 10 hours 24 hours Response times will be met for at least 90% of all customer service calls placed in a given calendar month.
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Related to Service Coverages and Response Times

  • Optional Xactimate Response Attachment (Part 2)

  • Prevention Care Services and Early Detection Services See Prevention and Early Detection Services section for details. 0% Not Covered Must be performed by a certified home health care agency. 0% - After deductible Not Covered

  • Outpatient Dental Anesthesia Services This plan covers anesthesia services received in connection with a dental service when provided in a hospital or freestanding ambulatory surgical center and: • the use of this is medically necessary; and • the setting in which the service is received is determined to be appropriate. This plan also covers facility fees associated with these services. This plan covers dental care for members until the last day of the month in which they turn nineteen (19). This plan covers services only if they meet all of the following requirements: • listed as a covered dental care service in this section. The fact that a provider has prescribed or recommended a service, or that it is the only available treatment for an illness or injury does not mean it is a covered dental care service under this plan. • dentally necessary, consistent with our dental policies and related guidelines at the time the services are provided. • not listed in Exclusions section. • received while a member is enrolled in the plan. • consistent with applicable state or federal law. • services are provided by a network provider.

  • Engineers Responsibility The Engineer shall be responsible for the accuracy of its work and shall promptly make necessary revisions or corrections resulting from its errors, omissions, or negligent acts without compensation. The Engineer will not be relieved of the responsibility for subsequent correction of any such errors or omissions or for clarification of any ambiguities until after the construction phase of the project has been completed.

  • Business Continuity Registry Operator shall maintain a business continuity plan, which will provide for the maintenance of Registry Services in the event of an extraordinary event beyond the control of the Registry Operator or business failure of Registry Operator, and may include the designation of a Registry Services continuity provider. If such plan includes the designation of a Registry Services continuity provider, Registry Operator shall provide the name and contact information for such Registry Services continuity provider to ICANN. In the case of an extraordinary event beyond the control of the Registry Operator where the Registry Operator cannot be contacted, Registry Operator consents that ICANN may contact the designated Registry Services continuity provider, if one exists. Registry Operator shall conduct Registry Services Continuity testing at least once per year.