Service Criteria. The specification details the following service criteria. The following pages contain some further guidance from the PCT on expected processes, outcomes and deliverables based on this process. Service Outline Staffing Records/Audits Quality Indicators Criterion One: Service Outline Details This enhanced service must be provided throughout the pharmacy’s contracted hours although it is recognised that some restriction at the beginning or end of the day may be necessary. The part of the pharmacy used for provision of the service will provide a sufficient level of privacy and safety. The pharmacy will present the medicine to the service user in a labelled dispensing container which could be used as a suitable single use receptacle and will provide the service user with water to facilitate administration and/or reduce the risk of doses being held in the mouth.
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