Service Desk Hours Clause Samples

The 'Service Desk Hours' clause defines the specific days and times during which the service provider's help desk or support team is available to assist clients. Typically, this clause outlines whether support is offered during standard business hours, on weekends, or around the clock, and may specify time zones or exceptions for holidays. By clearly stating when support can be accessed, this clause manages client expectations and helps prevent misunderstandings about the availability of assistance.
Service Desk Hours. Hours during which Service Desk is open and providing support to customers. Service Request. A formal (written) Customer request for a service which is not Incident-related but results in the delivery of an additional service or an amendment to an existing service provided by Service Provider to Customer.
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Service Desk Hours. ▇▇▇▇▇▇+Gyr shall provide Customer with access to the Service Desk. ▇▇▇▇▇▇+Gyr’s current Service Desk business hours are 7:00 AM to 6:00 PM Central Time, Monday through Friday, excluding ▇▇▇▇▇▇+Gyr observed holidays (available upon request) and weekends (“Business Hours”). In addition, emergency access to on-call personnel via ▇▇▇▇▇▇+Gyr’s Emergency Dispatch Service will be provided by ▇▇▇▇▇▇+Gyr from 6:01 PM through 6:59 AM, and 24 hours per day on weekends and holidays. ▇▇▇▇▇▇+Gyr shall provide advanced troubleshooting, via telephone or e-mail, as deemed necessary by qualified ▇▇▇▇▇▇+Gyr personnel, to resolve Customer issues.
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Service Desk Hours. Hours during which Service Desk is open and providing support to customers as defined in Part 2 of this SLA.
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Related to Service Desk Hours

  • Service Description 2.1 General

  • SERVICE DELIVERABLES You will receive service on the Covered Product as described below: Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our authorized service center during normal business hours. In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or invoice provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-Home Service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by this Agreement, and are Your responsibility.

  • Service Delivery Grantee shall: 1. Adhere to the Priority Populations for Treatment Programs as stated in the SUD UM Guidelines. 2. Maintain Daily Capacity Management Report in CMBHS as required in the SUD UM Guidelines. 3. Maintain a Waiting List to track all eligible individuals who have been screened but cannot be admitted to SUD treatment immediately. i. Grantee that has an individual identified as a federal and state priority population on the waiting list shall confirm this in the Daily Capacity Management Report. ii. Grantee shall arrange for appropriate services in another treatment facility or provide access to interim services as indicated within 48 hours when efforts to refer to other appropriate services are exhausted. iii. Grantee shall offer directly or through referral interim services to wait-listed individuals. iv. Establish a wait list that includes priority populations and interim services while awaiting admission to treatment services. v. Develop a mechanism to maintain contact with individuals awaiting admission. 4. If unable to provide admissions to individuals within Priority Populations for Treatment Programs according to SUD UM Guidelines: i. Implement written procedures that address maintaining weekly contact with individuals waiting for admissions as well as what referrals are made when a client cannot be admitted for services immediately. ii. When Grantee cannot admit a client, who is at risk for dangerous for withdrawal, Grantee shall ensure that an emergency medical care provider is notified. iii. Coordinate with an alternate provider for immediate admission. iv. Notify Substance Use Disorder (▇▇▇▇▇▇▇▇▇_▇▇▇_▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇) so that assistance can be provided that ensures immediate admission to other appropriate services and proper coordination when appropriate. v. Provide pre-admission service coordination to reduce barriers to treatment, enhance motivation, stabilize life situations, and facilitate engagement in treatment. vi. Adhere to Informed Consent Document for Opioid Use Disorder applicable to the individual as stated in the SUD UM Guidelines. vii. When an individual is placed on the Wait List, Grantee shall document interim services as referrals that provides applicable testing, counseling, and treatment for Human Immunodeficiency Virus (HIV), tuberculosis (TB) and sexually transmitted infections (STIs).

  • Service Hours The services shall be provided during the working hours and days as defined by the Contractor.

  • Hosting Services NCR Voyix shall furnish facilities, equipment, computer programs and services, as specified from time to time by NCR Voyix, that NCR Voyix deems necessary for operation and maintenance of the System (collectively, the “Hosting Services”).