SERVICE ERRORS. 11.1 In case of error in the Service caused solely by Supplier, Supplier shall at its cost rectify or replace the faulty Service with a similar substitute Service without undue delay. 11.2 If Customer wishes to lodge a complaint concerning an error in the Service, Customer shall do so within three (3) months of the point in time when Supplier has delivered or should have delivered the Service. 11.3 Supplier does not warrant that the Service shall be uninterrupted and/or error-free. Supplier disclaims all implied warranties or conditions, including, but not limited to, the implied warranties or conditions of satisfactory quality, merchantability and fitness for a particular purpose. 11.4 Supplier´s liability for errors or delays does not extend to errors or delays caused directly or indirectly by Customer or any acts or omissions of Customer or by a third party under Customer responsibility (such as recipient of Customer material). If Customer has reported an error or delay and no error or delay for which Supplier is liable proves to exist, Customer shall compensate Supplier according to Supplier’s valid price list.
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Sources: General Terms of Agreement, General Terms of Agreement