Service Execution. Service execution matches the operating policies as such to the Service Modeling and Planning, ensuring that the operations Attendance capacity is properly sized to the planning drawn up by the Service Modeling and Planning. This is where training requirements are discussed, for instance, as well as potential monitoring scenarios, communications, recruitment, incentive programs and remuneration for attendants and supervisors, among other matters. This team should consist of employees, subcontractors, outsourced workers, agents or representatives of the PARTNER. Its main characteristic is an in-depth knowledge of the Attendance procedures and operations management. The Service Execution will be in charge of performing and coordinating all the tasks related to the Contact Center Operations Management, such as:
Appears in 2 contracts
Sources: Contact Center Services Agreement (Contax Holding CO), Contact Center Services Agreement (Contax Holding CO)