SERVICE LEVEL AGREEMENT RESPONSE TIMES AND TARGETS PER INCIDENT. Priority Target Response Time in Prime Service Hours Mandated means of communicating the Incident by Licensee Priority Target Resolution Time in Prime Service Hours Mandated means of communicating the Incident by Licensee
Appears in 2 contracts
Sources: Master Subscription Services Agreement, Master Subscription Services Agreement
SERVICE LEVEL AGREEMENT RESPONSE TIMES AND TARGETS PER INCIDENT. Priority Target Response Time in Prime Service Hours Mandated means of communicating the Incident by Licensee Priority Target Resolution Time in Prime Service Hours Mandated means of communicating the Incident by Licensee
Appears in 2 contracts
Sources: Master Subscription Services Agreement, Master Subscription Services Agreement
SERVICE LEVEL AGREEMENT RESPONSE TIMES AND TARGETS PER INCIDENT. Priority Target Response Time in Prime Service Hours Mandated means of communicating the Incident by Licensee Priority Target Resolution Time in Prime Service Hours Mandated means of communicating the Incident by LicenseeCustomer
Appears in 1 contract
Sources: Master Services Agreement