Service Level Agreements Slas. a) The Company will use its reasonable endeavors to comply with each of the SLAs. b) If the Company fails to perform to the standard required by a SLA, the Client may require the Company to submit to the Client, within the period specified by Client but being not less than 14 days, a Remedial Plan, and the Company shall commence implementation of the Remedial Plan within a further 14 days thereafter.
Appears in 2 contracts
Sources: Client Services Master Agreement, Client Services Master Agreement