Service Level Agreements Slas. 11.1 The Service Provider guarantees the service will be available at least 99.9% of the time. The specific service level agreement details will be defined in the call-off contract. 11.2 Maintenance schedules will be communicated to the Customer in advance, with downtime minimized during peak usage times.
Appears in 3 contracts
Sources: Terms and Conditions, Terms and Conditions, Terms and Conditions