Service Level Agreements Slas. SLAs exist between the PA eHealth and its technology vendors. These SLAs are designed to ensure the P3N and PHG Services are available to CPs, and cover areas such as network availability, response time, Data availability, Service restoration, continuous monitoring, help desk metrics, and maintenance windows.
Appears in 2 contracts
Sources: Uniform Participant Agreement, Uniform Participant Agreement
Service Level Agreements Slas. SLAs exist between the PA eHealth and its technology vendors. These SLAs are designed to ensure the P3N and PHG Services are available to CPs, and cover areas such as network availability, response time, Data availability, Service restoration, continuous monitoring, help desk metrics, and maintenance windows.
Appears in 1 contract
Sources: Uniform Participant Agreement