Common use of Service Level Agreements Slas Clause in Contracts

Service Level Agreements Slas. Authorized Users will be encouraged to enter into formal written Service Level Agreements (SLAs) with the Contractor prior to placing orders for Product under this Contract, particularly for mission critical, high availability systems. It will be further recommended that the purchase order specifically reference the SLA. The SLA will serve, at a minimum, the following important functions: Defines the services that the Contractor will provide, assigns priorities to these services, and establishes baseline standards, responsibilities, and commitments. Becomes the basis for performance measurement reporting and provides the opportunity to identify potential service level improvements. The SLA may be viewed as a “living” document and should be periodically reviewed and changed based upon mutual agreement to better-fit then current business requirements. At a minimum SLA's may include the following sections: Scope Of Services Delivery and Acceptance Timeframes and Procedures Time Commitments & Prioritization of Services Preventive and Corrective Maintenance Activities Service Level Agreement Penalties/Rewards Reporting Requirements/Problem Escalation and Follow-up Procedures

Service Level Agreements Slas. Authorized Users will be encouraged to enter into formal written Service Level Agreements (SLAs) with the Contractor prior to placing orders for Product under this Contract, particularly for mission critical, high availability systems. It will be further recommended that the purchase order specifically reference the SLA. The SLA will serve, at a minimum, the following important functions: : a) Defines the services that the Contractor will provide, assigns priorities to these services, and establishes baseline standards, responsibilities, and commitments. . b) Becomes the basis for performance measurement reporting and provides the opportunity to identify potential service level improvements. The SLA may be viewed as a “living” document and should be periodically reviewed and changed based upon mutual agreement to better-fit then current business requirements. At a minimum SLA's may include the following sections: : 1. Scope Of Services Services 2. Delivery and Acceptance Timeframes and Procedures Procedures 3. Time Commitments & Prioritization of Services 4. Preventive and Corrective Maintenance Activities Activities 5. Service Level Agreement Penalties/Rewards Rewards 6. Reporting Requirements/Problem Escalation and Follow-up Procedures

Service Level Agreements Slas. Authorized Users will be encouraged to enter into formal written Service Level Agreements (SLAs) with the Contractor prior to placing orders for Product under this Contract, particularly for mission critical, high availability systems. It will be further recommended that the purchase order specifically reference the SLA. The SLA will serve, at a minimum, the following important functions: : a) Defines the services that the Contractor will provide, assigns priorities to these services, and establishes baseline standards, responsibilities, and commitments. . b) Becomes the basis for performance measurement reporting and provides the opportunity to identify potential service level improvements. The SLA may be viewed as a “living” document and should be periodically reviewed and changed based upon mutual agreement to better-fit then current business requirements. At a minimum SLA's may include the following sections: : 1. Scope Of Services Services 2. Delivery and Acceptance Timeframes and Procedures Procedures 3. Time Commitments & Prioritization of Services 4. Preventive and Corrective Maintenance Activities Service Level Agreement Penalties/Rewards Reporting Requirements/Problem Escalation and Follow-up ProceduresActivities